Ross Dress for Less — Local services in Gresham

I came to this location specifically to buy a party dress. Their selection was paltry and they had fewer items that were decent quality. I chose four pieces to try on and intensely disliked the fitting room experience I had. None of the items were over $40 but the fitting room attendant laboriously patted down each and every one before AND after I tried them on like she assumed I was a potential criminal. The dresses and one jumpsuit I tried on were terrible quality. I left without buying anything, put off by being treated with such exaggerated suspicion.

I assume that theft is an issue in these establishments, but I have never been treated this way at any other clothing retailer.

I went half a mile down the street to the Ann Taylor Loft store at Gresham Crossing mall. What a difference. The associates at Loft didn't follow me. When I selected items to try on they breezily directed me to the fitting room and told me to help myself and take my time. The clothing was much higher quality. I wound up spending the same amount of money I was planning to at Ross ($44) and got customer service that was infinitely better.

I would happily spend twice to three times as much at another chain of stores than have the experience I had at Ross, and I definitely will never buy clothing from them in the future.

As a plus for the Ross location, they seemed to have a wide selection of toys and household items. I would consider buying from those departments, but I'm hesitant to now because my clothes shopping experience left such a bad taste in my mouth. Really, the customers here deserve to be...

HIRE MORE PEOPLE!

Not just because you're taking advantage of your staff, either. But because you're wasting your customers time. It's crazy seeing the difference between any Portland Ross v Nordstrom Rack, Saks Off 5th, etc.

I get it. The whole chain is trying to make up for lost revenue so you can pay executives as if the broad majority of your costumers hasn't borne the brunt of the last 15 months.

I also get that you are laboring under the delusion that the more time because misspending line, the more likely they are to make impulse buys. You're wrong. At best you're breaking even but given what I've seen the last month of circuiting your locations I think it's more likely you are losing more than what it'd cost an hour in garments and such being left on the impulse trail.

Not only that, now that I've completed my short collection othe prospect of stopping in to checkout new stock is approaching zero.

I'm not exaggerating when I say the average line between 4 & 7 pm is 20 to 30 feet long. It's truly offensive when I notice you've got 2 to 3 people you front. At best, that's one attendant per 5 or 6 parties. ...

This particular Ross in gresham has a decent variety of name brand clothes. Though, the lines are almost always so long. Not often do to so many customers coming in, just simply because they aim to save money by having as little staff on shift throughout the whole day as possible. Therefore no registers are open. Furthermore, the manager doesn't care to help check out customers on a regular bases to help bring down wait times at check out. Organizing hangers seem to be more of a priority. If a customer knew they could be in and out of the store faster, I'm sure they would receive more business. Also working harder on collecting business from more name brand companies to sell more popular items would also increase business. Though, this particular store knows that this part of town doesn't quite make as much money as other major cities around Portland, so they often do business with cheap name brand companies to sell at at a lower % mark down to create higher revenue for the store. They sure know how to save for themselves rather than cater to...