Alter Ego Salon — Local services in Gresham

I was very disappointed with the lash extensions I had put on by Courtney. To start the experience, she asked what I wanted out of my lashes. I expressed that my lashes were rather long, but I wanted them fuller. I then said a little bit of length would be ok as well, and I indicated to the crease of eyelid. After the lashes were placed (which took only an hour, every other time I have had a full set done it has taken 2.5 to 3 hours), I looked in the mirror and the lashes were up to my eyebrows. I told her that was way too long and she said she could trim them. She did warn me that they can sometimes look too straight across or not even, but I said that was fine because they were way too long (she put 15mm on me when at other salons the longest I have ever had is 12mm). She trimmed the lashes and I made a follow up appointment. My appointment had been on December 30th at 1pm. That night and the whole following morning, the lashes were falling out in clumps. The glue was coming undone and some of the lashes were poking me in the eye because of it.

I called at 9am on the 31st, as soon as the salon opened. When I spoke with Courtney I told her that my lashes were coming unglued and it was very uncomfortable. She told me that everyones lashes react different to extensions. I told her that I have had extensions several times (once for a 6 month stretch) and I have NEVER had this happen. She said that it could be because I trimmed them (I did not trim them, she did and she never said it could affect the glue). I asked if I could come in and have them redone or removed. Her next opening when I was off work was January 4th. Here are screen shots of the rest of our interactions.

I have to say, I was very disappointed with how this turned out. I felt like I was being reasonable in my request. I do not fault her for having sick children. I am a mom and I completely understand that. I am frustrated with the events following that. I will never...

Went with my mother and friend for mani-pedis. The folks there were pretty accommodating since we were a walk in and mostly pleasant. However, Sue left us all with a rather poor impression and only a decent-ish nail job for what we paid.

Also, the place REALLY needs to be dusted. Everything there is covered in a thick layer and it'd probably go a long way if the front got a better cleaning than it currently has.

The long story: To explain, my mother was done by another woman while Sue started on the other two of us. When it got to be my turn, my friend left for the back to soak and chat with my mom. To speed the process along it was suggested the other woman work on my friend's feet but Sue vehemently didn't want this and was very pushy about it. Finally I had to suggest we didn't want to be here too long and that we'd really appreciate it if she'd let the other girl work on my friend's feet. Understandably I could see why the other girl was nervous about suggesting this to Sue since she came off as quite the bully about wanting to do both my friend and I'm toes and nails.

It ended up working out quite well since we finished at about the same time, but I will say I've gotten better mani-pedis for half the price. Sue did a great job on my cuticles and all, but the paint itself was very rushed. The beds are already showing 3 days later and the the edges (not the ends) weren't even all the way covered after she finished. (I'd add a pic but since it's been 3 days that wouldn't be a fair representation of the original job she did.)

I hate to single someone out like this, but we all unanimously decided we won't be visiting, if only because we felt like we were stepping on eggshells...

My friend and I decided to go get our nails done for a little girls day. The original place we were going to go to was closed, and this salon happened to be right next door basically. So my friend suggested we stop in there. At the time, there were no manicurists in the building so one of the hair stylists called Sue to see if she could come in. I had not looked up any reviews and now I’m really wishing I had. I went first, and I wanted ombré nails. She said she could do it. She started gluing the tips on and I’m not sure what kind of glue she was using, because I’ve never had this problem before, but they just would not stick. She used French tips for the ombré which seemed strange to me but I gave her the benefit of the doubt. When she applied the acrylic, it was super thick and not even. When she filed, she only filed with an actual nail file. She didn’t use any of the machines, and as a result caused me to bleed. Then she proceeds to tell me this happens all the time (it’s never happened to me) and is literally prepared with liquid bandaids and neosporin in her kit. She talked down on the “Asian” nail places or so she called them. She told me my nails couldn’t look like the picture I showed her because my nail beds are small. She also warned me that because my nails are short they will probably fall off soon. Sure enough, I paid 50 dollars for the nails to look TERRIBLE. I went to another place to have them salvage what they could, and even though they tried their hardest, they all fell off within the week. I went to the place I tried to get them fixed at and got a full set redone and they are ombré and they are perfect! I am never going back there and I wish I could get...