Ross Dress for Less — Local services in Grove

It is 11 minutes after 2 PM on Mother’s Day, Sunday, May 11, 2025. I just went and stepped back into my car after making my purchase. Most things about my visit were fine except that when I got to the register, after waiting behind someone who was at the register for a very long time, and I am directly behind her, I got to step up for my turn and the young lady at the register whose name is Megan looked at me and said the next time you come in the store you need to understand that the line forms over there, then she points and starts zigzagging her finger Through here. You don’t just get in line behind someone on this side. That’s how you need to do it when you come back in again. Well actually, I got in line where the line was. I was the only one behind the person who was at the register and I was next. There was no line at that time. I’m sorry that a line formed later in a place that I didn’t know it was supposed to form. But I absolutely did not need any of that when I got here! Are you kidding me? I just got chewed out because apparently she was aggravated with the person in front of her doing the return when I lined up behind her and I guess I’m getting the fallout from that? Literally, nobody got in line until after I was already standing behind this woman. I am owed an apology. That is absolutely a ridiculous way to talk to a customer. The next time I come in? Well, this actually happened to be my first time, but I would’ve loved to have considered myself a repeat customer. I don’t know how anybody could come back after being treated like that....

My shopping experience at this particular branch of ross was poor at best. First they treat me like a criminal and walk 2 pair of earrings over to the register about 11$ for 2 pair and then I pay for them and some other things totalling almost 200$. Then I leave the store and find that they didn't even put them in the bag. Well. I lost the printed receipt so I go in the next day and they wouldn't let me have them because I didn't have the receipt customer relations is not a priority at this...

So excited Grove OK finally has a Ross! I’ve always loved this dept store and this location definitely meets their standards fully. Great prices, clean store, well stocked- they...