Griffins Jewelers — Local services in Guntersville

We bought our wedding rings there about 10 years ago and everything was fine. So, naturally I went there first to get some repair done on another ring. The guy that's there now was really rude, condescending and unprofessional. I asked if they did repair work. The lady said yes. The man who does it is with somebody if you want to wait. That's fine. In my line of work, being busy is a good sign. So I waited. I could tell he didn't want the job because he immediately started in with the dismissive tone. I told him the ring is special and we would be willing to pay more than it's worth to get it fixed. It was a 3rd generation hand-me-down that meant a lot to my wife's grandmother. She shelled out all she had to buy it and everyone in the family knows the story. I asked him to throw out a number just to see what budget range I was looking at. He made some ambiguous comments that suggested it can't be fixed. I asked him if he meant that he did not have the skill to repair it. He seemed to take offense to that and quipped back that he did have the skill. So I asked what price range are we talking about. He said it's not about the skill or the price. So here I am wondering... if you do repair work, and you have the skill to do this, and it's not about the money. Then it must just be that he'd rather not. So I asked who the owner was and he said it was him. This guy, apparently he owns the place. What really bugs me the most is that we waited on him to finish with the other lady who he was really polite and professional with and then he treated me completely different. I don't know if it was because I had my kids with me or because I don't appear wealthy in jeans and a t-shirt. Or maybe he looks down on us because this ring that means so much to our family is beneath him to work on. I don't wear my social class on my sleeve, but I do have money. I run a freelance web development business and I do pretty well for myself and my family. We are not ashamed of where we come from. We're actually very proud. The next jeweler we called had our ring and our information taken within 30 minutes to be repaired. He said not only can it be done, but he gave us a price and said it's possible they may have it back in time...

Went into the store for a watch battery. No one else in the store except me. The lady asked if I could leave the watch and come back later. I said no, I'll just come back later. She asked did I not have any errands I could run and come back for it, and explained that "he" was in the middle of a repair, and doesn't usually stop one to repair something else. I answered again, "no thanks, I'll come back later." She asked, "Do you really not have anything you can do in this area for a little while?" To which I again answered, "Nope, just going home." She said, with attitude, "okay." I asked, "why are you so offended that I said no?" She replied, "because I just don't understand some people." A man sitting in the corner, i'm assuming a security guard said, "you have a nice day ma'am". I...

I had such a terrific experience with Griffin Jewelers of Guntersville. Very clean store, and all staff were so lovely and pleasant to work with and were highly knowledgeable about the products that they are selling and making in-house. They have a huge selection of beautiful watches, rings, earrings, bracelets, pendants, and wedding and engagement bands. I love that this store is family owned and that they do all of their repairs in-house. This store is a definite must for all your jewelry needs, and I will definitely be shopping...