Hi-Tech Phone & Laptop Repairs, Gurnee Mills - Entrance G — Local services in Gurnee

*DO NOT GET YOUR PHONE SCREEN REPLACED HERE * worst experience ever... I was completely mislead by the google reviews.

So my friend dropped my phone accidentally and cracked my screen. I have the iPhone 7. He searched up places to get screen fixed and this place was kind of close (20 mins away) and happen to have a sale of $89 and also reviews on GOOGLE did not seem bad (don't trust google reviews..). So we went, phone screen was replaced seemed like everything was solved.

We drove 20 mins back home and the moment I stepped out of my friends car, my iPhone screen was unresponsive to any touch. I was getting annoyed because that night I also had to study for an exam the next day. So I just took my car and drove another 20 mins back to the place. They were baffled as to why the screen stopped working. After another hour they replaced my screen again and told me it was because I didn't update my iPhone software so if affected the new replacement screen. They ASSURED me there will be no more issue and that there is a 30 day warranty. Although I was telling them that yeah even with the 30 day warranty, I don't have time to keep making trips like this, like PLEASE really make sure nothing is wrong.

Fast forward 2 weeks later during one morning, my iPhone alarms go off for class and I tried turning them off and my phone screen was unresponsive AGAIN. I couldn't turn my phone off and I couldn't turn my alarms off. I'm really busy with full day of classes and I had to stick my iPhone in a drawer to mask the sound and wait for it to die. I was SO PISSED. I couldn't even take it in right away because my schedule was so full and again during exam week. I only had free time on Thursday so I waited till then without a phone. But by then when the phone turned back on, the screen was working again so I decided not to go.

I thought everything will be fine and that was just a weird hiccup. NOPE. My phone would now randomly become unresponsive and I would have to press the side button to turn the screen off and on for it to work again.... I am EXTREMELY ANNOYED at this situation and upset and I will wait until I have some money to take it to an Apple Store instead.....

I just hope no one else has to go through this ever again. PLEASE DONT GO HERE. IM SAVING YOU A LONG ROAD OF HEADACHE AND...

Worse service. Very dissatisfied customer!! I bought a phone case a week ago and it started developing cracks around the edges within a week of purchase. I tried to return it to the store, the technician accused me of removing the phone from the case, which I had not. I told him that I had a case that lasted 2 years and never had any problem. He said there is nothing he can do. They don’t give warranty for their cases.

So I’m out my money! Beware of buying any phone case from this store. You are better off buying from Amazon or somewhere else. I didn’t expect any money back, but an offer to exchange would have been acceptable. But when you accuse a customer of braking a case, that’s really bad, expecially when I was typing on the phone in front of your store, and another edge of the case broke off. I showed that to you. I expect a case to last longer than 10 days!!

Clearly, I would not buy a broken case! So your argument is not valid! You need to post a buyer beware sign and that you do not give warranty for any of your phone cases. At normal stores, there is at least a 15 days warranty.

Finally, instead of blaming the customer, consider the possibility that the case stayed on the shelf so long that it “dry rot”. That would explain why it developed so many cracks shortly...

Horrible experience. Do not recommend. Bought a Groupon and instead of trying to fix the issue because I had bought the wrong screen repair for an IPhone, this person who can’t even speak English properly told me I can’t pay the difference and I need to go and buy another Groupon. I did this and then I called back and he said he could not accept it because the person I had gifted the Groupon to he had negotiated a better price with her than Groupon which I then stated it was not true because I had a special coupon for being a good customer of Groupon and I received a better price than the one he was givIng to my friend. Totally horrible customer service, no consideration for the customer and they will do everything to not honor Groupons. Avoid this place. I never will do business again with thia place. And like other reviews, they don’t even repair the screens right. My friend told me that her phone is not functioning correctly now. So this place doesn’t know what they are...