Windsor — Local services in Gurnee

We visited the Gurnee Mills location and the customer service is absolutely terrible. Not one person came to ask if we needed assistance as my daughter was looking for a homecoming dress. In fact my husbsnd used his cane to pull a dress from a high rack because NO EMPLOYEE was available, the employees were to busy talking with friends. We went to the fitting rooms and someone went in, they stopped my daughter who had both parents standing next to her as she was ready to walk in the girl told her the fitting room is closed. They had just let the person ahead of her go in. I said the person in front just went in. The girl was rude she said the fitting room is closed she isn't going in. I told her it's 7:40 the store closes at 8. The girl said fitting rooms are closed. I asked where the manager is. I was told up front but it won't make a difference fitting rooms are closed. I went to the manager I said my daughter was stopped with no warning at 7:40 the fitting rooms are closed but she could not get in, she was stopped but the person in front of her went in. The manager said we are busy so closed the fitting rooms she said it was announced at 730, I walked around and told people. I said I was not told or it was said before I came in. The manager said well the store is closing there are announcements outside in the mall. I said in the mall yes..the mall is closing at 8 tonight. No announcements about your fitting room closing early are outside in the main mall because as you said your store is busy. She said the fitting room will not be open for her. I said ok that's fine. I will have her try the dress on out here with her running clothing (yes she can wear on the street) the manager said fine go use the fitting room. I went back to the fitting room. The girl still talking to her friends ignored my 1st statement. The manager said she can go in. I said it a 2nd time with excuse me...she can go in I was again ignored. Her friend she was speaking to earlier when we first tried having our daughter go in began yelling at me you can't talk to her that way. I had not yelled, I had not sworn, I had not belittled her I simply was not agreeing with the situation and went up the chain of command. The girl at the fitting room let our daughter in as the friend continued yelling at me. They finally left as the person who walked into the fitting room just before my daughter tried going in the first time came out...they left together. My daughter picked out a very nice dress. She will look beautiful at homecoming it was of no help of the staff. I asked for the name of the manager after we checked out. They said her name is Beth. I'm not sure why my daughter was the only person cut from the line as someone went in right before her. I'm hoping it's not because she is mixed and they didn't realize it was her mom and dad behind her. There are no returns on the dresses so this dress needed to be tried on. This was a terrible 1st homecoming dress experience for our daughter. We have 2 more high school daughters who will...

it’s really just not worth it. the dressing rooms are disgusting - i attached photos there was literal gum stuck to the rack and the floors do not appear to have been swept. the staff is genuinely nasty and miserable.

one of the ladies would not stop giving me dirty looks. i helped myself into the dressing room since no one was there and she came back to knock on my door and tell me i had to move. then proceeded to leave the dressing room again and go stand there and chat with another employee.

there were four workers in that small store, having no one at the dressing room is ridiculous. not only is that how stuff gets stolen, but it’s why people like me decide to help ourselves into the room to try stuff on. the workers just make you feel bad - how hard is it to hire a friendly face? i don’t think i’ve ever seen a windsor employee in gurnee mills smile.

i’ll just say this, you’ll walk into this store in a different mood than how you come out and not...

I went inside this horrid store with my friend the other day since she had to make a return. While we were there I was handing my friend items to try on while she was inside the fitting room. We finished stepped outside the store for a moment to try and find something else. We ended up coming back to Windsor to try on other items, and there was no one attending the fitting rooms. The fitting room my friend was in wasn’t being used and still had some items that were left from before, so we continued using that fitting room. But a security guard came in to tell us that the manager no longer wanted our business in Windsor. We didn’t receive any explanation as to why, my friend and I had only came inside the store to return an item and buy another item since she had an event to...