Zales Outlet — Local services in Gurnee

This has been the worst experience ever purchasing jewelry. My husband and I went in to upgrade my wedding set. The woman that I spoke with and sized me, sized me wrong. I pretty much had to argue with her that that is not my size. Once I received my ring after 2 weeks, of course, it was too big. It fell off of my finger. I had to send my set back out to get sized again. Another two weeks without my ring. Four months later, I went in for my inspection and found out that my Centerstone had a big chip out of it. They told me it was either eight weeks to send to corporate to get repaired or I could get a whole new set. I got a whole new set and had to wait almost 3 weeks for it. I am home sick and even with an ID, the card that originally purchased the ring, and the paperwork, they will not let my husband pick up my ring. I called to ask if I can add him onto my account and they told me it’s just not possible. This store has been nothing but a headache. Every single time I’ve had to interact with them it has been hard. I 100% regret purchasing with this store. Edit: I will be calling the store back today. It will have to be sent out ONCE AGAIN to be resized. I thought the ring was a little big but I decided to give it some time to see how it wears. It spins on my finger, slips off when my hands are wet, etc. So there will be another 2 weeks...

My husband purchased me a ring for my birthday, it arrived after 20 days and within three days one of the stones was loose. We called several people who told us we needed to go into a store to get it looked at/appraised to get it repaired. (given this is an issue that is clearly Zales error). We drive 45 minutes into Gurnee, IL to meet with a woman who sends us on a wild hunt for a sku number (after repeatedly telling her that we only have an order number) that is in no emails/receipts, anything. After 30 minutes of looking, we tell her were going to just return the ring and take our business elsewhere. She then asks for the order number and magically finds the sku number. My husband decides that we will pay $42 to repair the broken ring that we owned for three day plus an insurance plan for $142. Zales without a doubt needed to send us a shipping label to send this ring to you to fix for free. We're in the middle of a global pandemic and need to go into a busy mall to fix your issue on top of paying an additional almost $200 to get it fixed/protected. Highly suggested you take your business elsewhere. This...

I wish to extend my gratitude and commendation to the exceptional Jewelry Consultant, Atya Khan, at the Gurnee Zales Outlet location. My partner and I serendipitously entered the store in search of Engagement rings, and Atya expertly guided us to the ideal selections shortly after our arrival. This moment will forever hold a special place in my heart, and I am truly appreciative of her impeccable service. Her level of customer care exceeded our expectations, and even after 8 months, we remain delighted with the rings she helped us choose which I know will last a life time. Thank you immensely for everything. Your dedication deserves acknowledgment, and I am sincerely thankful for the care you provided us. Looking forward to seeing you again soon and truly appreciate the positive impact you've had on our lives. Your outstanding customer service is genuinely remarkable. Thank you for everything! [11/10 Customer...