Zales — Local services in Halfway

I have waited to do a review on this Zales in Hagerstown. But there is why I give them a five star rating. So three years ago I went to visit a Zales that was 30 miles from this one. I showed up about 30 mins before closing with what I wanted to buy in mind and cash in my pocket. I wasn’t dressed up but as a man that works for a living ready to buy my wife a ring. I was greeted at the door and was told that they wouldn’t be able to help due to closing shortly and they needed to secure everything. So I walked away and called this Zales. I talked to Jen and she said come down and we will help you. Once I got there I wasn’t judged on what I was wearing. I was greeted and helped they had the ring I was looking for and even up sold me on a second ring and made a fair deal that was good for both parties. I purchased the warranty which is a must. The only catch to not void the warranty is bring it in and get cleaned once every 6 months. Fast forward to today I have been back every six months and have had nothing but smiling faces and pleasurable experiences here. Jen and Cindy are the best so if you are looking to get great customer service and not judged go see...

Every piece of jewelry i own is from Zales. Dating back to when I first married my ex husband. I have never had an issues with their jewelry. Since moving to Hagerstown Maryland we have been going to the one at the Valley Mall. All the employees are awesome and the manager Jen is the best! She knows when I come in or when my husband comes in to make purchases for special occasions! Today I went in to have a few rings sized and to figure out about a pair of hoop earrings my husband purchased for me for Valentine’s Day. While I was very appreciative and loved he got me hoops (even though I hinted for the last 3 or 4 yrs lol) they were to big and when I went to put them back in the box after wearing them on Valentine’s Day the ear post bent. They were willing to fix them but I just wasn't good with them being so big. They allowed me to return them and pick out something else I may like. I felt bad about returning them, but my husband said he was ok if I did and got something else that I would like. They took care of me with no fuss. I highly recommend the store at the Valley Mall. They will take the best care of you and your...

1/5 rating due to poor store and corporate ethics.

I was very disappointed to find out that I was misled by the salesperson at Zales when I purchased my wedding band and the lifetime warranty for it. I was led to believe that I will be able to exchange my tungsten wedding band with an identical wedding band on the spot due to this metal not being adjustable their fore there would be no point in waiting for it to be resized. Now that I need my ring size adjusted I am being told that I have to wait 4-6 weeks for the store to send me a replacement ring. The store manager offered to exchange the ring as it was originally advertised however he would charge me a new lifetime warranty fee every time I would like to have the ring resized. Seeing that working with the store is not working, I reached out to the corporate office to express my frustration and that is when I was simply told it is up to the store manager’s discretion and they wouldn’t lift a finger to help me.

Special thanks goes out to David the customer service specialist at the corporate office and everyone who helped me at the Zales...