I booked a hair wash and blow dry a month before for my appointment for a wedding. I spoke to the owner on WhatsApp on Jan 28th and she booked me with Valeria at 2pm on Feb 25th and I gave her a $50USD deposit. I received a confirmation on Feb 22 and then again a day before on the 24th. I arrived at my appointment 10 min early and Valeria said she could not take me yet and I said that’s ok I’m early I’ll come back at 2. At 2, 10 min later, she said she could no longer take me because the client she was working on added more services. So unprofessional. If she didn’t want to do my service because it’s not as much money as a balayage service she could have cancelled earlier and at the very least informed me prior to me showing up for my appointment as the prior client would have been at the salon at least 1 hour prior to me showing up. I spoke to the owner on the phone to get back my deposit and she did not care at all that they screwed up and did not have any decency to respect another persons time and money. There are plenty of other options for hair - stay away from them, unless you want to add services and take over other peoples appointment times.
Response: that is a lie, she told me at 150 to come back at 2, and at 2 she said she could not take me at all. And Valeria said the reason being her client wanted more services than she had already booked and it will take too long. I never said you didn’t refund me my deposit. I demanded my deposit back once she told me that she wasn’t going to do my hair that I booked a month prior and paid in advance for. I was concerned you are going to steal my money and were scammers. At least you refunded me. If you know that you are running late, you should contact people and respect your...
Read moreWow wow wow! I honestly couldn’t write enough good things about this company and about krystyna! I just happened to stumble upon krystyna on Instagram and was in search for a new hair stylist. Happy with the outcome is an understatement. Krystyna was the first to introduce me to the air touch technique, and I don’t think I’ll ever go back to regular high lights! With her talent and this amazing technique, krystyna completely transformed my hair and made my inspo pics a reality. I have never had color this beautiful! Krystyna is extremely professional, dedicated and passionate, all of which show in her work. She listened to my every concern and was able to gain my full trust and confidence. Although the process can be long (mine was about 6 hours!) her company is great and the results are completely worth it! I will definitely be going to her again...
Read moreLet me start by saying it took me three months after deciding I wanted to lighten my hair to find the perfect stylist. I’m very picky with my hair because I know it turns brassy and coppery when bleached.
My hair has been dyed black for two years so this was a huge decision. I got the “air touch” service which I had never even heard of. But basically she uses a technique which separates baby hairs and damaged hair from each section so that only the healthiest hairs are being lightened.
My hair came out amazing! It looks natural and her placement was very good, focused around my face like I showed her in some photos. I highly recommend going to russian balayage and can’t wait to go...
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