T-Mobile — Local services in Hallandale Beach

Completely thieves they add items to your account said it free then later you have to pay for. Ashley is the worst manager/customer service represents she told me sprint gave me $200 discount just because I’m a long time customer, when I asked her to put it towards my bills she said no I had to purchased accessories I asked 100 times if it for free cause I can go to amazon get it for way cheaper she said yes it’s free so I go ahead bought 2 cases of total $180 she said now I have a $20 balance I can use which I never used, 3 weeks later I went to the store asked why my bills so high the gentleman there explained to me that I’m paying for accessories I told him no it was for free he said where did you get them I told him it was at this store he looked and said my bad it is for free so today I called customer services they told me I’ve been paying or accessories I went to the store no one can’t help me they said it’s over a month they can’t return so basically I have to deal with it. Worst customer service I’m taking my services to att or T-Mobile I’m on my way my husband been with T-Mobile over 5 years never had any problems I drag him to sprint last month sadly I have to drag him...

I opened my account by phone, when I opened it they told me that they could not activate my numbers and I had to go to a store and they told me that because of the inconvenience they were not going to charge me the value of the sims so I went to this place that is nearby from my house, since all the employees arrived with a terrible attitude, when I passed by one of them the first thing he told me was that the SIMs had a value of 20 USD and the guy who helped me on the phone line said that they would not charge it In the same way, I paid them without a problem, after doing all the activation I told the person that I needed to add my husband to the account and he told me that this was not possible and that for that I would have to have created the account in both of our names. , I had to call the T mobile line and there a very kind lady named Monica added my husband to the bill. The employees of this place are lazy and do not help you with anything, better go to another place or another...

I’ve been here before and had a good experience. Hence 3 stars . Today I wanted to buy a new phone , but they didn’t have it. We looked at the bill and I have a $39 lease on my phone from Sprint which was a surprise to me. The manager Armando who wasn’t helping me from 100 feet away told me I should’ve called sprint when t-mobile acquired them to remove it. Apparently that should’ve been two years ago. He didn’t offer a solution , however explained to me that Sprint emails and texts etc. All that did was agitate me. I left feeling confused without a new phone and that I’ve been wasting money.

Armando needs more training.

Kevin was genuinely trying to help me but told me needed to call T-Mobile corporate. Then Armando got involved from 200 feet away.

Also it was mentioned to me in the beginning that my phone credit would’ve been $500 then it was knocked down to $160 and they didn’t have the equipment I needed.

Totally wasted...