Bob’s Discount Furniture and Mattress Store — Local services in Hamilton Township

0 stars If I could…please save yourself the hassle & don’t shop here. If it’s not the furniture that breaks on you less than a year of having its the lying & the offensive option for them to “make it right”.

This was yet another terrible experience at Bobs. Years ago had an incident where my bedroom furniture specifically the tracks on the drawers were messed up unsure why but couldn’t even push drawers in correctly my GOOF PROOF claim was denied due to “normal wear & tear”. Why i even decided to do this but bought a sectional there 4 months ago & the recliner is broken. Filed a claim, technician couldn’t fix issue & couldn’t replace that recliner because out of stock with no date determined when it would be back in so bobs offered a FULL credit to get another couch , which I went to look for hours couldn’t find anything to fit my space that was the material or color I wanted. Explained situation to Sales woman she told me I could use the credit for whatever so we decided on other pieces (dining & kitchen set), manager approved order & made no mention of bobs coming to pick up the couch when this new stuff was delivered, so were under impression that the credit was a “sorry for the inconvenience of our products breaking less than 6 months after having it..take a credit for it, keep the couch, & get something else from us to show our appreciation”. Even mentioned multiples times to them how we couldn’t find a new couch we like so just decided to deal with the broken piece & instead will get other pieces, not once did they say “just want to make sure you’re aware that the couch is going to be picked up when this stuff is delivered in order for you to use this credit”. Couldn’t spend the whole credit in 1 trip so went back to a different bobs a few days later to use the rest of the credit only to be blindsided as she was asking me about the return for the couch, as I proceeded to tell her that was not what I was told she looked at me like I had 10 heads. She told me she would call the manager at the other store I went to but he wasn’t in so she put the order on hold as she presumed I wasn’t going to return the couch which I wasn’t going to..as I was not told I had to. Got on phone with bobs customer service where again was told it looks like there’s a return for the couch which I explained the situation again…they ended up offering me the same thing initially (a new couch which I didn’t want as I JUST picked this one 4 months prior) an when I refused that, I was offered a refund for the delivery fee……$220. So I spent $4500 on a couch for it to break less than 6 months after & a LOUSY credit of the DELIVERY FEE. I sold my dining room set due to thinking I was getting a new one…that was great. So now stuck with NO dining room table & a broken couch all thanks to bobs. This is one of the worst customer experiences I have ever...

So just went into the store. It’s my anniversary and my husband was going to buy me a new couch for our anniversary. First of all, everyone walked past us like we didn’t exist. Second waited 25 minutes before I went to get someone myself. But unfortunately the men in the suites only work up front by $1,000 or more furniture so they have no time for anyone that needs a couch ASAP. Unfortunately my couch broke today and I need one now. But since I want to purchase a discount couch no one has time for us. Next the one associate Joe (Jose) knew my husband from a prior job where my husband was his boss. So he immediately gave us an attitude. We did not recognize him with the mask on. We wanted a plug to the couch. Joe told us we could order it online for $12 on Amazon. Gave us the paper to scan and purchase it for $12. Now the couch right next to it had this same $12 plug so I just plugged it in. Now Joe lost it started screaming that I’m not allowed to do this. That we can’t just take the plug. I said I would just give them the $12, where he started screaming this isn’t like bleep ( former place of employment) we asked to speak to the manager waited another 15 minutes. We went to the desk after Joe came back to scream at us again. Where the store manager told us we have to wait till he finishes his deposit. So again wait another ten minutes as a customer!! Where he then came to tell us sorry we can’t have a $12 plug we have to buy it off Amazon. I told him I was being honest and in the fifty minutes waiting could have put the plug on without anyones knowledge. We asked to call corporate and store manager Stan told us we could call anyone we wanted and nothing would be done to him or to Joe. So I would like to thank Joe and Stan for ruining my anniversary present. Making me cry. And having the worst customer service EVER!!!! I do this for a living. I am a manager. Make good money was going to pay cash!!!! I would never make a customer cry or ruin there...

I am beyond disappointed with the service I received from Bob’s. In a Covid filled world I am completely understanding of delays and shipment issues. I purchased a sectional in June and was given a date of 7/8 for pickup. There was no update on my delivery so I decided to call the store to find out the status and was told all pickup orders have been pushed back. If I did not throw away my previous couch, wasn’t due to deliver my baby any day, and have received a phone call about the status change, I would be completely fine. The manager Tina said she had a line of people in front of her so she would have Sean (sales associate) call to assist me. Sean, to the best of his ability tried to help, but couldn’t. He told me my options were to either pay $89 for shipping on this Friday or wait until 7/22. I asked to speak to a manager (Tina) and she reiterated was Sean told me. My home is approximately 5 minutes away from Bob’s so you can understand why I did not want to pay for delivery. I am baffled by the way the store handled the situation. I asked instead of using my address for delivery use the store’s so that I can pick it up from there, I was shut down once again. Where did I drop the ball? Why am I being penalized for Bob’s lack of customer service? If Tina would’ve had more empathy instead of letting me know that I’m the only person who has called to complain about my order being late, I may have kept my purchase. I hope the sales associates do not work off commission. Sean had to lose a sale over a $89 delivery fee that could’ve easily been waved. Now I have to spend the next few days shopping for a sectional...