Kirkland's Home — Local services in Hamilton Township

This is a lovely store. The employees are very helpful. I purchased a number of items and had a $5 "discount". I had to return one of the items. It is, apparently, a "corporate policy" that they will not apply the rest of the discount to the other items I purchased. So it was not a $5 discount after all. Very bad customer relations decision. The whole $5 would have applied to all the other items I purchased if I did not purchase the item I had to return. It was $2.95 that could have been applied to my other purchasws. Very poor and greedy corporate decision. I see Kirkland's going the same way as Bed, Bath, and Beyond and The Christmas Tree Shoppe....

We saw this bench in the store and really liked it. We decided to order it online when it went on sale. The bench showed up completely destroyed. We called customer service and they were so unprofessional. Told us we had to drive to the closest store that had it in stock to have it exchanged. We drove 40 minutes only to find out it was not in stock at all and there was nothing they could do to us. We were refunded our money but they would not refund us the delivery charge without opening a claim. I will NEVER buy anything from this store again due the quality issues and horrible...

This store is always nicely organized and has the best sales. BUT this review is really for Tonya. I recently moved to California, but saw online that they have a mirror that I was interested in using for my wedding. Tonya was on the phone with me for 5 minutes helping me decide which would be best for the purpose that I needed it for and then FaceTimed me when my family member went to see it in person. Her customer service is unmatched and I really appreciate all of her help given that I couldn’t be...