Festive Essentials — Local services in Hamtramck

I had a very disappointing experience with Festive Essentials. Whether online or in person, their customer service is equally rude and dismissive. My cousins and I visited their store, ready to place a large batch order for our entire family, and they treated us with complete disregard. The staff was rude, unhelpful, and seemed uninterested in assisting us, which was shocking given the size of the order we intended to place.

When I later ordered online, the experience was just as bad. The website was poorly organized with improperly labeled sets, making it difficult to shop. Communicating with them was a nightmare—every interaction took far too long, and they were incredibly unhelpful. When my package finally arrived, it was incorrect. To make matters worse, the set they sent me had only one earring, and there was a hair twisted into the chain that I had to pull out myself—absolutely disgusting and unacceptable.

When I reached out to them, they repeatedly explained that “everything is made to order,” as if that justified the delays or the lack of quality control. They even tried to use it as an excuse for why there was a hair in their product! If you're looking for a business that quality-checks their products and truly cares about their customers, this is absolutely not the store for you.

Instead of apologizing or taking responsibility, they brushed off my concerns and blamed me for not checking the package immediately, even though I was out of town. I had to practically beg them to send the correct items in time for my event. As a token, they offered to send me a small gift, but given their appalling service and low-quality products, the gesture meant nothing.

Whether in-store or online, Festive Essentials is consistently unprofessional, dismissive, and not worth the hassle. Save yourself the frustration and...

I recently visited Festive Essentials and was blown away by their collection of Bridal Sets and Bangle sets. If you're looking for something truly special for your big day or any occasion, this place is a gem! What I loved most is that you can customize your bangles based on your budget, which is such a huge plus. Whether you want something simple or ornate, they have nearly every size and color imaginable.

I was impressed by how helpful the staff was in guiding me to find the perfect pieces that matched my style. It truly felt like a personal experience. If you're on the hunt for beautiful jewelry, I wholeheartedly recommend checking out Festive Essentials. You won’t be...

I was referred to Festive Essentials by a friend who purchased wedding jewelry from Tahura. I wish I had known about her sooner because I would have bought so much stuff from her. Tahura helped me pick out a set for my sangeet, including bangles to match. She custom made two tikkas for me (I have a small forehead so needed something tiny) and changed out bead colors for me. She did this all super quickly, during a holiday week, and she is so incredibly kind as well. This is a true gem of a store with really beautiful stuff - including a bangle wall of dreams. Excellent customer service. I will be a...