Style Encore- Allentown, PA — Local services in Hanover Township

Thank you Kristen......

Style Encore Allentown is a gem. An abundant treasure trove of stylish , well chosen , and very reasonably priced goods. There are irresistible options that allow one to effortlessly expand into new styles and looks. Yesterday, in a rush, I popped in for a specific type of handbag. Not finding it quickly enough, I was leaving.

Kristen , your wonderful employee, had asked if she could help when I walked in , and asked again if there was anything she could do. She was warm, confident and polite, and was in the middle of doing something when she stopped to help me. After talking for a minute she said: " Well, let me see what I can do." She started looking through one of the bins behind the counter of unsorted, un-tagged items that had come in recently.

Happily caught up in the atmosphere, and thrilled to "have to" shop while Kristen was hunting, twenty minutes passed happily before I made my way back up to the front. It was amazing. Kristen was STILL looking through the bins on my behalf. She had found four options and one was perfect.

This led to an interesting discussion of the appeal and popularity of different brands of handbags, and Kristen walked me back over to the bags. By way of explaining the appeal of Michael Kors, she took down a black, leather, cross-body bag with brass trim. Brand new. With the tags still on it. The price tag: $338. Style Encore's price: $55. Now mine.

All of your consultants have been a treat to deal with, so the attention Kristen gave did not stand out just because it was unusual. But her attentiveness, commitment to the job, focus on her customer's needs, and friendly manner simply deserved accolades in kind. Because she went above and beyond the call of duty , a quick errand turned into a luxurious, relaxing, yet frugal afternoon. Her efforts increased my enjoyment of the day, and Style Encore's bottom line. Take care of Kristen. She is a peach.

So thank you Kristen, for the lovely new bags, Coach ring, brand new lipsticks.........and the little black dress.

Kind...

I called the store to inquire about a designer bag and Paulina picked up the phone and I asked if I can know more detail about it or if she can hold it for me and she gave me a hard time even though I was already on my way so I said what kind of condition is it in and she said you will see when you come in. I entered the store and once she saw me she went to the back of the store and I was NOT greeted by her or any of the employees. I stood by the counter wanting to inquire about items in the store and everybody ignored me and nobody helped me. The atmosphere was very uncomfortable. I was not treated properly. Poor customer service and especially for her as an assistant manager she should’ve been setting the example for the other employees. I went in I contacted the other assistant manager Alicia and told her my experience there and she was very apologetic and helpful for me having that experience. Alicia reached out to Asia and they asked me to come in and explain what had happened. Asia and Alicia were very helpful and definitely showed amazing customer service towards me. I am very thankful they took the time to speak to me and resolve this. After i spoke to Alicia and Asia I decided to head over to Style and go shopping. Yet again Paulina was there and turned her back to me when she saw me and I saw her and the other employee making eyes and smirking. I stood there waiting to see an item in the showcase and both Paulina and the other employee went to the other end of the store and had there backs to me while I was waiting for help. Poor customer service. Thank you to Asia and Alicia again for all the help and understanding great managers to be...

Was looking for a new purse and was having a really hard time finding something that I liked that I could afford. Stopped by the store because when I had shopped there before I had noticed the great selection of purses they had. I had already been to 2 stores that day and hadn't seen what I really wanted and they were still, even though they were having some great sales, a bit too much for my budget. At one store I had seen a purse that was at the very limit of my budget, but it wasn't really what I wanted. It would have been ok, but I didn't love it. So something inside me said "don't buy it now, check out Style Encore and if I don't find anything that appeals to me, I can come back for this purse and if it's still here then it was meant to be." When I went to Style Encore, they had an even larger selection than I remembered. And they carry purses that range from inexpensive generic ones to designer bags. All at amazing prices! And I'm so glad I didn't settle for the ok purse because I found EXACTLY the bag I wanted at a wonderful price that even left me with plenty of breathing room in my budget. If you are looking for awesome prices for clothes, shoes, jewelry or purses, many that are high end name brands, then make sure you check out Style Encore. You will probably end up with more items than you thought you would, but it won't...