Five Guys — Restaurant in Harker Heights

On Easter Sunday, I decided to get some five guys burgers for my two children and I. I called the Harker height Tx location. Ten minutes before I left my home, I placed an order and I was told it would be ready in ten minutes. Got there in nine minutes and paid for my order. It was about 5 customers in the store also waiting for their orders. 4 more customers came after me and ordered. Every single customer including the ones that came after me all got their orders and were gone. I was the only one left standing in the lobby for over 20 minutes. I approached the counter and spoke to a shift supervisor named autumn. I shared my concern with her. I was in total shock that she was aware that they lost my ticket even though 22 minutes ago The cashier told her Andre was here. She offered no apology or try to make my bad experience and this store any better. I am in management myself and it truly saddens me that a good burger place such as five guys put poor leadership in their stores to take care of customers that had bad...

First off I would have taken pics but was very hungry when I got here lol. I ordered the BLT and let me tell you when I ordered the BLT I based it on what other restaurants have made me, but this by far exceeded my expectations in a good way. There was so much bacon I couldn't open my mouth wide enough to bite it. Amen for that. Cajun fries "delicious" and I ordered the little fry but that was enough to feed two. We order 2 but, turned out we only needed one. We also got the regular cheeseburger even that was big. It was juicy and cooked perfectly. Don't judge me lol I had to try the shake with bacon banana and chocolate 😋😋😋 the server was great with his knowledge one the menu as it was my first time here. Will definitely have to come back and try some of the other options. And...

I had never been to a 5 guys and let me say i was blown away! Being a big foodie i try to replicate that fresh Smokey grilled flavor you get right off the grill. 5 Guys did that and more. All the topping options just glorious. After i ordered one of the cooks came over to me and asked if i was gluten intolerant because i ordered without a bun opted for the lettuce wrap. Which I am just warmed my heart took the time to ask. Customer appreciation speaks volumes. The cherry on top was the proof in the pudding fresh hand torn crunchy lettuce no signs of rotting. Grilled caramelized onions. Yummo. The whole experience was too short but very sweet. I need to do...