Chick-fil-A — Restaurant in Harker Heights

My family will NEVER eat at Chick-fil-A ever again. They call themselves a Christian organization, but when it requires a sacrifice, they fail miserably. My uncle (87 years old) was walking out of the Harker Heights, TX restaurant and fell because of two things: 1) the mat was not secured, and 2) the SMALL area to exit the restaurant ALSO had a table. My uncle was exiting and trying to get through that small room and the doors were so strong and the mat was not secured so my uncle FELL and hit his head on a TABLE that was in that tiny room! He is on blood thinners, so he was rushed to the ER.

Incredibly (but not surprisingly) Chick-fil-A’s insurance company, Sedgwick, claimed that the restaurant has no duty to pay for anything since “through their investigation, they were not negligent.” Well, how convenient! YOUR insurance company found no negligence? Well that must be great to know that YOUR insurance company will never find any negligence on YOUR part!

You should have seen how hard they were scrambling in the restaurant after it happened. They looked like scared animals trying to figure how to deal with an elderly man that FELL because of their MAT and the TINY area and the TABLE that has no business in that tiny room.

Their insurance adjust said, "Well we've never had any falls at that restaurant." We replied, "How many falls have you had at other restaurants?" She said she was unable to say. Ummm YEAH because you don't WANT TO ADMIT that you've had falls at other restaurants! NO PLACE FOR THE ELDERLY, DISABLED, OR WHEELCHAIR-BOUND PEOPLE AT CHICK-FIL-A!!!!!!!

NEVER AGAIN WILL MY FAMILY EAT AT Chick-fil-A! My uncle is a Christian and is appalled at this level of deceit and villainous lack of responsibility. NEVER,...

Do yourself a favor and drive to Killeen or temple. You’ll get met with friendlier people and get better rewards on your chick fil a app. I drove all the way home to discover that my nuggets were not in the bag. I drove back to get them. Upon explaining that I was missing food, I was asked if I wanted a promo nugget or a refund. Not an apology for having to drive back for missing food. (Please note, a promo is not an item I PAID for). I told the team member I wanted my nuggets. He then asked me where the rest of my order was. NEVER in the YEARS I have been a CFA customer have I been questioned about where the rest of the order. I explained to the team that the rest of the food was at home with my family and I was greeted with a sigh of frustration and disbelief. Then the team member said "I guess it's fine this time. I'll just promo the nuggets for you anyway". When I called the store to complain, I was told this was always the store policy to have the whole order but it's only sometimes enforced. I don't appreciate the implication that I was lying. Nor do I appreciate the lack of CFA's normal over and above customer service that I get at other stores: which always includes an apology and usually an extra menu item for time and gas wasted for a mistake their team made. It's not the food mistake that's the problem, it is how it was handled afterwards. I won't be back to the Harker heights store or any other store owned by this owner Brad Beeman. Add to note: I’m a signature status with CFA. And this is the first time I’m leaving a complaint about...

Update: They sent me the wrong burrito on my current delivery, this time I called about it, and the guy that answered was extremely kind about it and offered to replace it. Thanks dude.

The absolute worst Chick-Fil-A for mobile / delivery orders. Every time I order from here for delivery, they either forget something from my order, or forget about my order entirely and it ends up getting here 30 - 40 minutes past the initial delivery estimate.

They intentionally removed half of the menu from online ordering, even though you can easily go to the drive-thru immediately after not being able to purchase online to get the items. They have literally made me do this before. I ended up having to go there because they messed up my delivery order initially, and they wouldn't offer to deliver the fixed order.

When I call to get an update, or ask a question, the woman answering the phone is always rude and has a horrible attitude as if I'm bothering her to get an update on the order.

I never experience issues like this when going through the drive-thru. Sometimes you need to order for delivery, and the fact they are rude to you because you kindly ask for an update is insane.

I won't be ordering from this location again, and suggest that other people looking to place mobile orders do so from the Killeen location rather than the...