CPR Cell Phone Repair — Local services in Harlingen

A World Left Behind

On January 9th I switched Cell phone carriers from T-Mobile to Spectrum and although the phone service is good the Customer Services, I have experienced has not been good. Customer Service Representative who was everything but Courteous, lacked bed side manners or people skills. His demeanor appears as if he does not like his job, but I told myself I would make the best of it (BIG MISTAKE).

I needed to replace my Note 20 5G and requested the S24 Ultra in Amber however was told: “sorry, your only choice is the S23 Ultra in Black”. I asked when the S24 Ultra in Amber would be released. He said he did not know and there was already a 2 week back order on it so it may be a while. Being that I needed a phone I stupidly agreed to the S23 Ultra in Black, however, was sent to Brownsville to pick it up.

Two weeks and the phone start glitching like a strobe light I called on Jan. 27th requesting to exchange the phone, they said sorry it was past my 14-day period which expired Jan. 23rd and that I had to contact the Warranty Department or pay a $250.00 deductible.

I was asked to contact two repair stores one in Edinburg and one in Mc Allen both said they did not have any parts for the S23 Ultra.

My phone screen was black, and I could not take or make calls. I went into Spectrum several times until I was assisted by a representative who appeared willing to help, he recommended I contact CPR Cell Phone Repair in Harlingen. I was greeted by Cesar who was very helpful and instructed me how and where to file the insurance claim. I was charged $30.00 to replace the screen, super simple and easy in less than a total of 45minutes and it was resolved. It was a bit frustrating just thinking of all the unnecessary hours making calls and running around the staff at Spectrum Store had me do, on top of the 10 days I was without a phone, how I wish Cesar worked at Spectrum, it would have saved me time and headaches dealing with the Spectrum Staff.

THANK...

Outstanding Service and Exceptional Care at CPR Cell Phone Repair in Harlingen, TX!I recently had the pleasure of visiting CPR Cell Phone Repair in Harlingen, Texas, and I cannot recommend them highly enough! From the moment I walked in, I was greeted with friendly and professional service. The team went above and beyond to address my phone issue, making me feel like a valued customer every step of the way.What truly sets this place apart is their commitment to going the extra mile for their clients. Not only did they fix my phone quickly and efficiently, but they also took the time to explain the problem and provided me with tips to prevent future issues. The attention to detail and the genuine care they showed for my situation were incredibly refreshing.In a world where customer service can often feel like an afterthought, CPR Cell Phone Repair stands out as a beacon of excellence. If you need reliable, expert repair service with a personal touch, look no further. I will definitely be returning for any future repair needs and highly recommend them to anyone in the Harlingen area!Thank you, CPR Cell Phone Repair, for your...

i took my phone here because this place has 5 stars and good ratings. These people were really nice i will say that but i gave them my phone to have the screen replaced having trust in them, when it came out the screen was really glitchy as soon as he gave it to me. i inspected the phone even more and all of a sudden i couldn’t send any messages or receive messages even though it said i had wifi and cellular data I couldn’t use any other applications like instagram, tik tok, youtube even though the phone said it had wifi. i don’t know what these people did to my phone but i do know it was receiving messages and able to send messages before even though i couldnt see the screen. i went back and showed them and they didn’t know what to do and weren’t helpful after the fact. they just refunded my money and in 5 minutes took off their screen and put the original back on. i took it to IRestore in weslaco and they told me the phone had missing screws, who knows what these people did to my...