Toy Express — Local services in Harlingen

Put a power wheel on layaway for kids. When gave last payment I wasnt given the same as I put on layaway. They don't hold the things simply just take your money and give you whatever they have that's close to it. Was taking a jeep home for kids and when I already had it in the truck I noticed it was damaged in 2 places so right away went to tell them but only to have troubles on trying to get another one. They blamed me for the damage didn't even do it or understand how. The only wrong I did was to check it but I right away thought would be good since there new but I guess at the same time out there displayed to everyone. Not sure who or how damage was but I saw it and had to go back and forth with the lady until I got another one. Checked it was good and before I left asked if I needed to charge it when I got home. The lady told me to let it completely discharge and charge it. So I did that and after that had issues with it keeping charge for no more than 20min it discharge. Kept charging but same over and over til I told them so they said to take it to them but never did due to drive and any fees they might try to pull. They own a jewelry store across promised to size a ring after or close to when layaway almost paid. Then they came up with not sizing the ring after getting measurements and then told us had to pay and wait few days. So thing is nothing written in stone and there world is worthless in my book. For me not buying at either of there business and I advice anyone not to spend there...

placed an 600$ item on layaway to make sure it won’t sell out by christmas only to find out they sold it and they offered me a spider man or camo print instead of the pink i had ordered. they told me that if i really wanted the pink i would have to wait till AFTER christmas. the cashier wasn’t empathetic at all! she told me my daughter isn’t the only girl and i have to understand. i was super understanding until she started disrespecting me as if it were my fault. now i’m home with no car and no money since i didn’t get a refund. just a bunch...

We put are stuff on layaway just to find out are stuff had been sold when we went to pick up.. The reason for layaway and the down payment is to secure our stuff... Owner of business should be a shame of them self for operating such a business ...told me to pick something different or money back? My kids where looking forward to their Gifts we...