Zales Outlet — Local services in Harrisburg

I purchased a sterling silver necklace with cross there last year for my wife. Also upgraded to a heavier necklace and purchased insurance. So far the necklace has broke and been repaired 3 times. It just fell apart again while putting it on. I asked if they could just replace the necklace but that is not their policy. I am so sick of making road trips here over and over. I would never recommend anyone buy anything there ever. They were polite but will not replace it. RIDICULOUS!!!👎👎 UPDATE: I received a call from the store manager and she said the necklace has to be repaired about 3 times before they will consider giving you a new replacement. The manager was very understanding and said to come by and bring the broken necklace and she would replace with a new on. My wife and I went to Zales today and yes we exchanged for a new one no charge. Warranty is transfered and still good. I truly appreciate her reaching out to us and making this right! Great manager and very polite staff. Thank...

If I could give this negative stars I would! I stopped by to get my wedding rings cleaned and Tajiya put my rings in the cleaner.. not in a case just dropped them in there.. with several other rings and she walked away.. finally after about 5-10 mins of her not being at the station I began to ask about my rings.. then I see multiple people taking rings from the cleaner.. and this is when they were handing my wedding ring to another woman... luckily I was watching and went over and said you have to be kidding me! You’re trying to give my ring away?! How does this even happen. And Drake decided to say “ oh they usually give it back..” ok and if they don’t.. he says “well zales would be responsible” NO SIR.. that is not what you say to a customer whose ring you just handed to someone else. I will NEVER GO THERE AGAIN and if you cherish your rings I wouldn’t suggest you go either. The store manager did apologize but that doesn’t justify what just happened...

This place is a fraud. They will lie to you in anyway possible to make a sell. I had purchased a ring online from Zales and was sent the incorrect size. I decided to call this location to see if they could speed up the return process for me and specifically asked if it would be a flat out exchange. Response, "Yes sir come on in we can help you exchange that out and get the correct ring ordered". In reality, they dragged me into the store in attempt to up-sell me on a more expensive ring. In the end they did process my return, but told me they could not exchange the item. I have been waiting for over 3 weeks now to have the credit back on my account. I've called both the store and Zales support just to get a different answer and lied to each time. Very frustrating. I hope other see this and do not give them any business. I sure know I will never spend a time at Zales ever again. Thanks for making this a huge headache Zales,...