300 Somerset — Local services in Harrison

Edit as of 10/24/2025: I have written confirmation from Rosa Castillo and management that they have no intention of emailing/informing in writing to residents both current or future regarding issues that occurred with their parking fee. Stating well they agree to the app so we don’t have to tell them the issues that happened. When I advised them that in the state of nj that is theft their response was we do not have to follow the law as the app as term and service agreements. Weird how nj law states that management has to communicate to ALL RESIDENTS who may be affected prior to resuming fee collection if there was issues before. If you want someone to steal your money and overcharge you the Harrison collection is the home for you.

Run don’t walk…away from the Harrison Collection. Not only are the units overpriced, management does not follow state law.

They have made updates to the parking garage and failed to notify resident in writing as is required. Most recently they changed the grace period for idle fees from 24 hours to thirty minutes, and did not communicate to their residents nor their staff (this was confirmed by their own staff, that no communication was sent regarding issues or changes for electric parking, the same staff that confirmed management failed to provide proper notice to tenants regarding the update to the parking garage).

Rosa Castillo said “Recently, the provider conducted an audit and discovered that the idling fee was not being applied correctly for vehicles that remained plugged in after charging. This issue has since been corrected”.

When asked to provide communication regarding the effective date, what was changed etc as is required by New Jersey state law I was told “Please note that they will not be providing any written details as requested on your second point as again this is part of their internal process and procedures.”

Apparently the Urby team and Harrison collection forgot that in New Jersey

“Waiver of rights: If a landlord consistently fails to enforce a lease term, such as collecting parking fees, they may have effectively "waived" their right to collect those fees. To reverse this and begin collecting again, New Jersey courts generally require the landlord to issue a written "Notice to Cease" to re-establish the terms of the lease.

Notice of fees: New Jersey's "Truth in Renting" guide requires landlords to give tenants written notice of any new or changed fees at least 30 days before they take effect. This would likely apply to the start of collecting a fee that was previously unenforced.

Clear communication: Clear, written communication protects both the landlord and the tenant. For a landlord, it prevents future disputes over the collection of fees. For a tenant, it provides clear notice of financial obligations.

New Jersey law requires landlords to provide tenants with written notice of changes to policies or fees. A failure to communicate could be a violation of the lease terms.

In New Jersey, a landlord must provide separate written notice of changes to parking fees or grace periods, even if an app is used for EV parking. An app is not a sufficient substitute for the required written communication, especially regarding financial terms and significant rule changes.

As Rosa Castillo confirmed the urby team set the grace period and the idle fee charges as they are the host, and she confirmed that when issues arise or policy is updated with financial impacts, they don’t have to tell their residents and leave their own staff in the dark, leaving residents short on rent and gaslighting them when being asked to be held...

Sonya and the team have been very helpful from start to finish of the leasing process. I hope our stay here will be enjoyable. Thank you!

—— Here is an update which has led me to change my rating from 5 to 3 stars:

——

After almost a year of living here, we're now preparing to end our lease and move out. Initially, our experience was positive, and I was hopeful that our stay would be enjoyable, thanks to the excellent support from Sonya and the leasing team. However, recent developments have made our time here challenging.

The ongoing renovations in the lobby have significantly impacted our daily routine. The construction has led to a rerouting of exits and entrances, making them further away from their usual locations. This means some of us have to take longer routes to get where we need to be within the building, which is particularly inconvenient when carrying heavy items.

Additionally, the lobby has become quite dusty due to the construction work, which isn't very pleasant. Compounding the issue, the fire alarm has been going off without any apparent reason, likely due to the renovations. This is particularly disruptive for someone like me, who works at night and tries to sleep during the day. Being woken up by false alarms and having to evacuate for no reason is exhausting and concerning.

While the leasing team, has been helpful throughout the process, the unapproachability of some concierge staff adds to the frustration. It’s disappointing that what started as a promising living experience has been marred by these issues.

I hope the management can address these concerns for future residents, ensuring a more comfortable and...

I have lived here for many years. Some examples why I do not want to continue living here.

1. For example, when the drawers are rusted or broken due to wear & tear, or kitchen lights go bad after many years of use, I am still being charged for every small maintenance.

2. Fixes are temporary and fixed things break again in few weeks / days. Just for adding a screw / panel - $55 is the charge. Its like no maintenance at all and paying from your own pocket for every maintenance.

3. I never get response on emails until multiple follow-ups. After multiple attempts I hardly get to talk to someone on phone. If I go to meet in person, I am being asked to come after 30 mins every time.

4. Once a dog from some apartment bit me too and I had to go to ER. And that dog and owner still lives here.

5. Just to get a shopping cart to take stuff from reception to apartment (few mins), I have to submit a government photo id and sign document, and can collect it only after returning cart and again signing document. I feels like I am getting a loan.

6. The parking is so far, and I have to pay $225 just for parking. And still if I park to car for a few mins at reception, I am always in fear that I will get a note on my car at that it will be towed.

I have lived here over the years and have liked the place. But now with such experience from the management, I am pretty disappointed and I feel that they don't ever care about retaining loyal tenants. So not considering to continue staying here due to...