Animal Hospital of Hasbrouck Heights — Local services in Hasbrouck Heights

Here are the reasons I would highly discourage going to Dr. Frezzo. For your pet’s sake, please, I would normally never go to such lengths as I will, but the harm and distress to my pet and the anxiety she needlessly added to my life was enough motivation: • She discouraged several common treatment methods that ultimately dragged out the time my poor pet had to suffer through its illness. Her initial treatment recommendation did not even include a common oral medication, I had to convince her to prescribe it. • Most importantly, she gave me the wrong dosage for the oral medication, twice. We wasted weeks ineffectively treating my pet and dragging out the illness as it got worse and worse. The dosage she prescribed was a quarter of what it should have been. When there was no improvement, she moved on to her sales pitch for her MLM company. • Do not listen to Dr. Frezzo about her essential oils - when my pet was not showing signs of improvement she tried to sell me a doTerra product to apply topically that contains tea tree oil, which is poisonous. Do yourself a favor and research doTerra, it is a shady MLM that is only interested in convincing people that their essential oil (snake oil) “miracles” can replace actual medicine. And she claims she is on the board of doTerra - that’s what I call a conflict of interest. • She never once discussed putting my pet on an immune supplement. Which would have at the very least potentially helped and not caused any harm, unlike the essential oil poison she suggested. • She never brought up the importance of following a strict cleaning regiment to contain the spread of the zoonotic disease we were attempting to treat. When I asked the receptionist about it after doing my own research, her response was that it was unnecessary to go above and beyond the usual cleaning regiment that I was already doing in my home. After I insisted with the receptionist, she called over Dr. Frezzo who recommended a doTerra cleaning solution. • Above all, it disturbed me that Dr. Frezzo was ultimately more interested in setting me up with a doTerra wholesale account rather than discussing my pet’s treatment. She convinced me to schedule a call with her to talk more in depth about doTerra but not a single suggestion that would help my pet. • She uses a per diem replacement for her personal days, despite being closed two days out of the week (apparently now three days out of the week), and then conveniently acts like the visits with her replacement didn’t occur. There seems to be no communication between Dr. Frezzo and the person she uses as her replacement. • As a result, do not believe that you can rely on the friendly receptionists or the doctor herself to keep track of your pet’s records. I don’t know how many times I had to correct their information because they couldn’t be bothered to update records or medication dosages based on the weight changes established during the visits with the per diem doctor. It’s not acceptable that they continuously blame their faulty systems or how busy they are. It is not professional either for the doctor to blame her receptionists for mistakes that are her responsibility. • Do yourself a favor and request a prescription so you can save yourself paying four times the cost of the medication that you could simply buy on Chewy, that you would receive in the proper packaging which would inform you of the correct dosages. I wasted hundreds of dollars with Dr. Frezzo only to end up going to another vet. • Dr. Frezzo refused to return my calls when I requested an explanation for the miscalculation of the oral prescription. I waited days without a single call back. • Ever since I moved on to another vet my pet immediately started improving and it broke my heart that we wasted so much time thanks...

Dr Frezzo nickels and dimes her customers. Pushing everything on you, including things that are not necessary. After a procedure my dog had done there, she had her assistant call me and say he needed his shots. I told her before the teeth cleaning we agreed everything was in order. But no, she tries to get me for two more shots which she forgot she already told me were optional. Dr Frezzo also sends me home with vitamins for my dogs liver which she said his levels were a little high, and could be because of his inflamed gums. Ummm... why are you selling me vitamins that are $65 a bottle when we agreed to do follow up blood work in a few weeks first? This woman is flakey and talks really fast, and ends every sentence with "Okay?". When I told her I wanted my money back for the vitamins which were still sealed, she refused. Then she changed her tune and said my dogs liver levels were high and she wanted him to get better right away which is why she sold them to me. Not true. How would we know for sure if we don't test prior??? I got a second opinion and faxed over the reports and the Vet at Oradell Animal Hospital confirmed they were a little high and said Dr. Frezzo didn't handle things correctly. I understand she has a new office that needs to be paid for, but don't rob your customers. It is not a good way to...

While the pandemic altered the logistics of our first appointment here it was a positive experience. My 12-year-old-cat had symptoms of a UTI (urinary tract infection) but other things would have to be ruled out. The staff from first contact was COMPASSIONATE; they found a time for her that day. They were up front about proposed tests, explaining the rationale for each and the cost. They kept me apprised of their progress, they continually asked if I had any questions. I felt that we were treated with respect and kindness at all times. Ultimately my cat was diagnosed with the UTI; Dr. Frezzo gave her an injection of long-acting antibiotic (not having to give a cat oral meds for 2 weeks!) and an oral NSAID which I add to her food for 5 days to keep her comfortable. The doctor called me that evening with the lab results and the staff called the next morning to see how she was and again- did I have any questions ? When this facility was being built, I passed it on the way to work and thought that I would consider using it in the future; now that I am retired I appreciate the fact that the fees are reasonable and that I am confident that my beloved cat is getting competent, compassionate treatment. ...