Family Fare Supermarket — Local services in Hastings

I want to give more stars, especially if I could to certain employees. Unfortunately not everyone of them shares the same customer service mentality.

Today, I went there to return cans. I understand they close the area off at 7pm. So I made sure I was there beforehand. According to my phone I got there at 740pm. When I got in the door, the older gentleman had just finished putting the barrier up to close that area off. On the barrier it says, "Closed at 7pm". It was 745pm at the exact moment. I stopped the gentleman, who clearly looked like he was trying to avoid any conversation and asked, "if this area supposedly closes at 7pm, why are you closing it now? Its not 7pm yet". He gave a mumbled response and just walked right past me. As customers, we dont get to pick and choose when we pay a can deposit. Its automatically taken, regardless of what time it is. I dont understand how the store that took your deposit can deny it in return. That screams fraud in my personal opinion. But tonight, I was there prior to the posted closing time. None of the prices can be changed just because. I can't change that a deposit is taken. At very least, the times posted for an area that should never be closed while the store is open, should be adhered too. Then to add insult to injury, the guy avoided me inquiring about it like the plague. Perhaps if he doesn't want to converse with customers, he should refrain from creating a scenario that would bring...

I will never be going back here. Many of the isles were missing large portions of stock, the produce was low on stock, and prices weren’t cheaper than other places.

In addition, the employees were standing around talking instead of offering their assistance. I was unable to find minced garlic, so after searching for about ten minutes around the produce section, the condiments section, and back to the produce section, I found an employee in the back corner of the store. I asked where I could find minced garlic and he pointed to the produce and said “I would imagine somewhere in produce.”

At checkout, there were only ‘self check out’ lanes, but I had over 100 dollars worth of food I was purchasing. A woman in uniform literally stood talking to her friend near the back desk as I had to stop scanning my items and bag my stuff, then put it into my cart because I got an announcement from the self checkout that there were too many items on the belt. A younger man came in and also saw me walking back and forth and did not offer to help, but instead watched.

The customer service, poor assortment of choices, and low stock all contribute to a poor first experience at this supermarket. I hope it is not like this all...

Family Fare Supermarket is my go-to grocery store for a reason. Every time I shop here, I’m impressed by the clean, organized aisles and the wide selection of fresh produce, meats, and pantry staples. The staff is always friendly, knowledgeable, and willing to go the extra mile to help—making every visit welcoming and efficient. I love their weekly specials and budget-friendly options, which make it easy to stock up without breaking the bank. The in-store amenities, like the hot bar and juice bar, are perfect for a quick meal or energizing snack on the go. Their own “Our Family” brand products are consistently high-quality and offer more value with every trip. Parking is never an issue thanks to their private lot, and checkout lines are fast—perfect for busy families or anyone looking to save time. Family Fare’s commitment to the community really shows, from their friendly service to the special savings events. Shopping at Family Fare truly helps me save both time and money while enjoying a convenient, pleasant grocery experience every week. Highly recommend this supermarket for anyone looking for quality,...