Cruise Planners Leanne and Mike Delaney — Local services in Hayden

You never think something will go wrong until it does. When it does you want someone like Leanne on your side.

We were on a Mexican Riviera cruise with Royal Caribbean Cruise lines booked through Leanne when the unthinkable happened. As we were walking to dinner while in port in Puerto Vallarta, my mother-in-law tripped over a deck chair and landed on her side over a planter and another deck chair. She split her head open and had sharp pains in her side. The crew immediately jumped into action and within an hour had her medically evacuated from the ship by ambulance.

My father-in-law accompanied her to the hospital in PV after grabbing a suitcase and essentials from their cabin. The hospital in PV ran a CT Scan of her head injury and determined she was safe to travel later that evening. The hospital in PV required a $5000 deposit to cover the CT and treatment, plus we had to find accommodations and book airfare back home from PV for the two of them.

This is where Leanne stepped in. Leanne helped arrange everything we needed to get them back home to the USA (Hotel, Translator at Hospital, Air Fare, etc). In a moment of tragedy and uncertainty, Leanne stepped up and help save the day.

Luckily we had purchased the trip insurance when we booked the cruise. ALWAYS buy the trip insurance. All of the extra expenses of this trip were covered and we will receive reimbursement for the hotel, airfare, hospital expenses, port fees, etc. for the extra expenses due to the evacuation.

ALWAYS buy the trip insurance. Always book your travel through Leanne &...

Leanne was amazing in booking our trip to Vegas! She found us a great location with a package that included flights and rental car so all we had to do was book through her without the hassle of all the different reservations. She knew what we wanted to do on our trip and the spot she chose for us was perfect walking distance to all the shopping, dining, and experiences we wanted to do.

What made an even bigger impact for us was how much she cared for us. Our flight got delayed and we had to stay overnight at a city where our connecting flight was. She tracked our flight the whole way and by the time we got our bags she already found a nice spot for us to stay that was safe and close to the airport. She was quick to respond and we can’t thank her enough for making this such a great experience for us....

I absolutely give 10+ stars to the best travel agency in CDA/Hayden area. Leanne has been wonderful to work with, so knowledgeable & always available. Her advice is so helpful, listens & helps you plan your special vacation. Nothing is forgotten in planning, no surprises. She is in contact with you & also email with any changes. No worries! I look forward to planning many more...