Riddle's Jewelry - Hays — Local services in Hays

Amended 11/17/17: Apparently there was a miscommunication between the staff and us. Riddle's owner reached out to me and stated that they do have a year warranty and they will make sure their team is clear on it. They also will be standing behind this product. We are going to take it back in this weekend and get it fixed.

I love unique items and they had a good selection at reasonable prices when I purchased this jewelry for my wife's birthday. The sales reps were helpful and accommodated my young curious son who was with me.

I am expecting the rest of my experience to go well, and I do hope to give them another chance. Thank you!

Previous review: A store that doesn't stand behind it's jewelry is not one I want to shop at. I bought my wife a nice necklace and earring set for her birthday. Within a couple months one of clips broke. My wife took it back to the store and they said their warranty is only 20 days and it was going to cost $50 to fix.

When you buy jewelry you expect it to last forever or at least a year. If I wanted cheap jewelry I'd go to Walmart, I'm sure they even have a better policy for backing their jewelry. With so many other nice jewelry stores in Hays I will be going to them...

We had an absolutely wonderful experience at Riddle’s Jewelry, and I can’t say enough about the outstanding customer service we received. Sami, the manager, went above and beyond to make us feel welcome and valued — even during a busy time when many others might have felt rushed or overlooked. She took her time with us, answered every question with care, and made the whole experience feel relaxed and personal.

It’s rare to encounter someone who brings such genuine warmth and professionalism to their role, and Sami truly made an impression on us. Because of her, we will continue to return to Riddle’s Jewelry. The customer service alone makes it more than worth it — thank you, Sami, for making us feel like more than just customers. You made us feel like ...

You're store is very pleasant to deal with. What can I say, Adam is probably one of the best employees any employer could wish for. My wife and I are contract workers here at the hospital from Texas. Adam sold me the Citizen watch in the photo less than a year ago, since I'm a Citizen customer. That being said, Adam has always listened to what I like and has excellent knowledge of the watches. He has always smiled and tried to get me to convert to Bullova and today he won. I would like all my future purchases be with your store while we are here and will always want Adam to be my salesman. I hope your company shows appreciation to an employee that your blessed to have. Thank you so much for having quality merchandise and an outstanding employee. Thank you Mike and...