Smith's Pharmacy — Local services in Heber

Having used this pharmacy for years, I have found them to be very pleasant, friendly and courteous. I am surprised to see some critical comments. An example of my experience this week: My doctor told me they would call in my new prescription on the morning I saw him. I went to Smiths late afternoon the same day and learned my prescription was not sent in. Rather than the "front line" technician (Kaylee I believe) easily dismissing the fact and telling me I would have to return later, Kaylee offered to call the doctors office while I waited. Kaylee was easily on hold for 15+ minutes before she got ahold of the doctor's office. To make it worse, the doctor was with a patient so his office would have to call Kaylee back, which they did. Kaylee stayed on top of the situation until she handed me my medicine which took more than 30 minutes of her time. Kudos to Kaylee and...

Smith's Pharmacy has been my dependable choice for years, despite occasional frustrations with some pharmacy techs. Nevertheless, the standout professionals among them make it worth the occasional inconvenience. The good pharmacy techs dedication to professionalism has definitely improved my overall experience.

One key reason I remain a loyal customer though, is their Kroger discount program, requiring just a $30 annual fee. This program has proven to be a financial life hack, even surpassing the cost savings I once had with insurance. Smith's Pharmacy, with its mix of ups and downs, remains a cost-effective and reliable option that I'm happy to stick with. Just be sure to get signed up for the Kroger discount you can look to see prior to if the meds you take are covered by them so may...

Nothing particularly different than your average pharmacy, with your typical rude frontline staff. But this pharmacy on my latest visit seems to have gone out of their way to 1) make the wait purposely longer than necessary (over 30 minutes) with two little kids in the car and 2) not ask for insurance and try to charge me a large sum … and then act annoyed when I insisted they run insurance. Then little things like, I said thank you, and got a rude stare and non answer in reply. Wake up on the wrong side of the bed? This prescription for my very sick child involved putting a single bottle of frequently prescribed liquid in a paper bag by the way. Next time I hope to have a better experience and...