Mountain Dog Lounge — Local services in Heber

UPDATE 2/25/21: The owner, Tracy, reached out to me and was very apologetic for my first experience at Mountain Dog Lounge. She was eager to make things right and restore my faith in her business. She did not offer any lame excuses, she took responsibility for what happened and offered reasonable solutions. Further she wanted to take the information gained to provide better training to her staff and continue to improve the customer experience. Also, during our conversation Tracy did mention that the groomer showed me a size chart. In all fairness, this did happen, I was shown a size chart and for whatever reason it didn't totally register with me what the groomer was asking in reference to the size chart. I thought she was asking how short I wanted to go but she was showing me how short it would be. My fault here for not asking for more clarification. I must say I was very impressed with how this was handled - very professional. I do believe that everyone has an off day. I also believe in second chances. I will certainly try here again and see how the next visit goes. I bumped the rating from two stars to four. Thank you Tracy!

What they did to our poor dog is appalling. We have a one year old Shih-tzu who we have brought to the groomers every month. She loves our groomer. After her December appointment our groomer did not have availability for another 6 weeks, which is what I made the appointment for (six weeks out). Well as fate would have it, my youngest got sick on the day of the appointment and we couldn't bring our dog to the groomers. I rescheduled but the groomer was out another 4 weeks and we took the next available appointment. Before that appointment my poor dog was getting shaggy. It was getting harder to brush her and her hair was covering her eyes - irritating them. My lack of patience got the best of me and I decided to check around for a local groomer who had an available appointment. Mountain Dog Lounge was able to get us in sooner than our usual groomer. Getting the appointment was good, the receptionist was super friendly and everything seemed to be okay. I dropped my dog off and the groomer said that there was some matting and it would need to be cut shorter - which I expected for as long as her fur had grown. But when I picked her up I couldn't believe what I saw. My poor dog was shaved down so much that her skin shows. My dog had long eyelashes before the appointment and now she has long on the right side and trimmed short on the left. Then they just cut the end of her tail almost straight across. This isn't okay. This was our first visit to this place. Our dogs fur wasn't matted so much to justify a total shave down. My opinion is that this business is getting too busy and the demand is too high in the area that they just cut some serious corners and my dog happened to fall victim to it. It was quicker and easier to shave her down rather than spend a little extra time to brush her out. I would have paid the extra money to properly brush her out. And, just like the other reviewer who had a similar experience, I ended up paying full price plus tip ($82.99) for this literal hack job. There are tons of great reviews for this place but I feel like they are specific to one or two groomers and the groomer I got was not...

I have an 11yr old golden who I'm overly cautious about sending places for a groom due to his age and because I'm a helicopter dog mom. Mountain Dog Lounge laid my fears to rest! It was easy to make an appointment online and I was able to supply them with the needed info about his terrible paw licking. When we arrived they were warm and welcoming and he was instantly tail wagging greeting the entire staff. They texted 30mins before he'd be ready for pick up, which was great communication. When they brought him to the front for pick up he was happy, tag wagging, greeting everybody so clearly he had a nice time and looked AMAZING! he's much more a mountain pup with the occasional bath than a well groomed pup, but after MDL you'd think he was a show dog! will...

Mountain Dog Lounge is fantastic! Skylar grooms my spaniel. Her skills are on point. No matter the dirty condition of my active and digging lovin’ dog. Skylar always makes him into a beautiful beast. She is careful to ask about goals, concerns and always delivers. The front desk staff is friendly and accommodating. I love that they will communicate via text. Which fir me us confirms. Trumie, my dog, has had a few set backs and the staff is always respectful and helpful.

The store itself is clean and gas good energy. They offer more than grooming too. I am grateful we found Mountain Dog Lounge. They were recommended to me via my vet. At one point the wait was 9 months long to get in. They have since hired additional staff. Still,...