Visionworks Greengate Centre — Local services in Hempfield Township

All of the employees here are very kind!! I wanted to start with that because I’m not complaining due to any person in specific. However, I’ve never had this much difficulty at any eye glass place in my life. I’ve been waiting for OVER two weeks for my glasses to come in. They scheduled me an appointment exactly two weeks from my original appointment to come in and get my glasses fitted, this is when they should have been in. During my wait, my current pair broke, and I have terrible eyesight and can not see a foot in front of me to function. Because of this, I can’t go to work and I’m 9 months pregnant and it would be horrible to have to give birth without my eyesight! I called the week before they were suppose to be ready, to see if I could possibly come in early and pick them up. I called every day for 4 days, and every day leading up to my appointment when they said my glasses “weren’t” in yet, I knew something was wrong. Everyone gave me the runaround. When I arrived Friday for my appointment, they said I wasn’t even put in the system correctly for my appointment that day! On top of that, my glasses order was never even finished processing in their system! TWO WEEKS AFTER my first appointment! I was told I have to wait “one or two” more days due to this inconvenience, however, if it takes two weeks after you order them, I can only imagine how long I have to continue to wait. I chose this place because of the low prices I had heard of. I will not return here again, I’ll gladly spend more money somewhere else. Im so disappointed. Furthermore, I noticed the employees walk around complaining about their jobs and their lives. It’s unprofessional and made me and my husband uncomfortable. The actual eye doctor was amazing. She was so kind, and professional and very good at her job. She was...

I recently went in for a routine eye exam and had a frustrating experience during the eye pressure test. I’ve always had a hard time with the air puff test—it’s startling and uncomfortable, and I struggle to stay still for it, which is common, especially if you’re prone to anxiety, sensory sensitivity, or just dislike sudden stimuli near your eyes. In the past, Visionworks (this location!) have used the yellow dye method (applanation tonometry), which I’ve found to be exponentially more comfortable and effective for me. I didn’t have any negative experience with this method either. At this visit, I politely requested the dye method and explained that it helps me remain calm and still, which ultimately makes the exam more accurate. Unfortunately, the technician seemed very resistant and dismissive of my request, saying “I wouldn’t be able to see for a long time” which made me feel unheard and uncomfortable. I’ve had it done before and preferred it- I didn’t need to be told that. It came across like she simply didn’t want to take the time, despite it being a reasonable and clinically appropriate alternative. Patient comfort and communication should always be prioritized, especially when the patient expresses a clear and valid preference based on past experience. I hope this feedback encourages more sensitivity and flexibility in future appointments—for myself and for others who may have similar needs. If this seems like a chore, please remember that preferences can have some kind of merit to them (anxiety, sensory issues, etc) and should be honored if they’re clinically equivalent, even if it takes a few...

Went here to get a eye exam after 3 years of wearing the same glasses. After the exam picked out glass and paid $159. Glasses came in 2 weeks later. Immediately upon them presenting them to me one of the nose guards was off.. no biggie.. they fixed and adjusted them at which time I said things didn’t really look all that clear on the bottom of the progressive lenses. Left and after 20 mins had to take them off my head was pounding. Immediately upon taking them off the nose guard fell off again went back 2 more times for the “progressive line” to be adjusted. After trying to wear them for 2 days i took them back, nothing was clear and the frames were hurting not to mention the massive headaches every time I tried to wear them. After not wanting to have them adjusted again for no reason they looked at my previous eye exam from elsewhere 3years prior and decided to use those results! So what was the point of the exam if your going to use old specs! Being the frames were hurting anyway I chose another frame. 3-4 days later I’m told they will be another $100. If the prescription would have been correct the FIRST time all would have been fine and I would’ve been done! 30 days for them to “adjust”my insurance to not include frames even though the claim had NOT yet been submitted to my insurance at that time! Charged insurance for a eye exam that you took the specs from a 3 year old eye exam done...