Macy's — Local services in Henderson

I don't frequent the mall often but I've had to go here twice recently after buying items on-line that were delivered to my house. I needed to return some items. I love how close you can park to the entrance & you can go to any counter for returns. There is a counter right when you walk in from the outside on the right.

My returns have been quick. Though the first time I did a return they wanted a receipt & I told them it was bought on line & paid thru PayPal. I actually had to go to my Macy's app to find my order & give them the order number. This second time, today I had gotten a barcode to scan for my returns thru the Macy's app. The lady @ the register must of been new because another cashier had come over while I was there. The cashier was wearing a mask & sneezed and had automatically put her hand up to her face then grabbed my cell phone to hold it while she scanned the bar code. I told her even though she had a face mask on & put her hand up to her face as if she was covering her mouth that she shouldn't be touching my cell phone to begin with....lol Of course I pulled it away from her before she could get a good grip on it.

She was asking me how I paid for my items & I told her and told her that the barcode should be enough for me to return my items. The other cashier had come over & had asked me how I paid for my items too & I told her. She had to return each item separately (just 2) with scanning the bar code. It was quick & I got a receipt to show the amount of money that would be going back to my PayPal. I got an email from PayPal right away of the money to be credited back to me. So simple, if you have what you need for your return. :-)

The last time I was in here was before Christmas. I really needed to use the bathroom after my return & was told it was upstairs in the back. It was a little bit of a hike & I got distracted by all the items for sale. I checked out their shoes, I was looking for a pair of boots but didn't find any. I browsed their jewelry and saw a few pieces I bought on my way out. Upstairs had some nice bedding but it was way too expensive for my liking. They have a small furniture section & I've been in need of a new couch but MAN do they charge up the butt for their furniture...no thank you!!! Bathrooms weren't bad but there sure is a lot to look at on your way to them. LOL

I ended up finding a great deal on Cuisine knives that I bought and that work amazingly! Its definitely a great place to shop when items...

I love my Macy's!! I always park outside Macy's so I go in and out thru Macy's. I stopped on my in and asked a lady at the Estee Lauder counter about the free gift with purchase and she didn't even want to take the time to explain to me about the PRESALE. I had to ask question after question about it to get any idea what she was talking about and about how to lock in the Gift. I had every intention of buying my foundation and skim care from her instead of ordering on QVC. Buy I never did as she seemed bothered by me even though she was literally just standing there with no customers around. I did my shopping and came back thru a few hours later.... My daughter had wanted one lipstick from Mac and there was no one there to ring us up.... But of course, I had to see the Estee Lauder lady AGAIN ! I asked her if I could pay for it with her and YET AGAIN, she seemed bothered by my presence. I paid and left and I guess if I want to get my makeup and creams I'll have to go elsewhere or come back when she is off. Just where is the customer service with some people. I was so nice to her too ... As I am in customer service myself. I tried killing her with kindness but her smug attitude really bothered me. It still bothering me 24 hours later which is why I am writing a review at...

I just tried calling my local Macy’s in Henderson, Nevada. Of course, a recording answered that requested me to press this that and the other to talk to someone in women’s fragrances. So, when I pressed the correct number as promoted, I was advised to enjoy the silence while I waited. After a minimal wait a recording told me that that extension was the wrong one or no longer working. Ok, whatever - a glitch in the system. I naively tried again, and again and again but got the same response. So, silly me, I tried the other designated extensions throughout the stores departments and got the same recording. I can only assume, Macy’s does not want my business. All I wanted to know is if they still have Angel refillable system. But, since I was unable to talk to anyone, I called Dillards. Guess what? A real person answered the phone and transferred my call to women's fragrances. I spoke to another real person who confirmed that yes, they have the refill system for Angel. Guess what Macy’s? I’m on my way to Dillards to get the Angel refill. I guess I’ll have to spend my money there and not at Macys....