Nevada State Bank | Sunset Branch — Local services in Henderson

I went to the Sunset branch near Green Valley today to open a business account and was declined without a clear reason.

When I first walked in, a teller greeted me and asked for my business EIN and Articles of Organization, which I provided. I explained that I had already tried to open an account with Chase, but they don’t allow Series LLCs. The teller assured me that wouldn’t be a problem here.

After reviewing my documents, the teller asked for my passport and then my driver’s license, which I also provided. At that point, the branch manager came over with another banker and took me into an office. The manager told me they were declining my account because I needed to show proof of address. I immediately provided multiple proofs of address, including three months of recent bank statements from two different banks. The manager responded with a sarcastic remark, “Oh, you’re prepared, huh.”

Instead of moving forward, he began questioning me about a random website that happened to share the same name as my business. Then he said, “We can send the documents for approval, but from my experience, I know they won’t get approved.”

This made no sense, since the documents I gave him were directly from the Secretary of State website, and just moments earlier he had said proof of address was the only missing item. I had already provided everything required: my passport, driver’s license, Social Security card, EIN, Articles of Organization, and multiple proofs of address.

The manager’s reasoning was inconsistent and unprofessional, leading me to believe he simply didn’t want to help me open the account. The whole experience felt dismissive and arbitrary and frankly, I’m not sure if what they did...

I felt very welcome. The women are all very kind however I had a payment mistake on my account and I deposited the money to cover it within the day.. Typically Nevada State Bank has always been willing to waive a NSF fee or assist in a payment reversal- because I cover the payments within the day...... However this is my first visit to This branch and the teller was very distant, and didnt have a bother with actually assisting me with my issue... She told me they couldnt put a request/review on the account because I didnt cover the funds by 9 AM ... I have never gotten this explanation before- and she didnt offer any other form of assistance.... I was able to speak with customer service and resolve the issue.. Thank you for being so...

My dad helped me set up a savings account here when I was like 16, They have always been so kind and helpful whenever I've had a question. I work just down the street from them and I go there often to get papers Notarized. Angelica (the notary) is always so sweet, helpful, and engages in some great conversation with me! C.T. helped me get a checking account, and he was so patient throughout the whole process. I've enjoyed getting to know each person over the past couple months. I definitely recommend them, they are always willing to explain something if you don't understand (without making you feel stupid) Kudos to C.T, Angelica, Courtney, and Taylor! you guys...