Gold's Gym — Local services in Hendersonville

My daughter and I checked around and decided on this gym in particular because of the large size, the large # of machines and variety of equipment there is to use, the spray tan booth, tanning beds, locker room w showers, a smoothie bar, cycle room, child care room, personal trainers available, a variety of classes, and a cinema room (One of our favorites, because we can watch movies while we exercise.). We love the black light effect. It feels like we're having a fun night out, and pumps us up. We also like the words of encouragement up on the walls, the TVs everywhere are set to several different stations, and the upbeat music videos that play. Honestly, for the low price, the amenities blow all other gyms away. The reason I don't give it a 5-star rating is because there are some areas of improvement. All of the classes finish for the day when the child care room closes, by 7:30 pm, which is ridiculous. That means the classes are only geared toward younger, child bearing, parents. I see many middle aged people there, as well as teens and singles, who would probably take the classes regularly if they ran a little later, like 8pm & 9pm classes. We'd go practically every night if that was offered! It's quite disappointing because the lack of (later) classes during the week, and lack of classes in general on the weekends, are almost what kept us from joining the gym! We've adjusted our thinking, and now just go with the mindset to use just the machines. I do think the personal training is way overpriced, with an average of $35-45 per 30 min session, so unless you have the money to get a trainer several times per week, it hardly makes it worth while. I think the gym is lacking a retail clothing area, which could boost sales quite a bit. New members want Gold's Gym apparel because they're just getting into it, and existing members want to wear the apparel because they're proud of that aspect of their lives. Plus, having people wearing the apparel out of the gym is free advertising. Doesn't make sense to me at all. It also is a little disappointing that not all of the staff knows where certain machines are located within the gym if you ask them, so they'll refer you to catch the trainers during the hours that they are there, nor do they seem fitness oriented, including going out for smoke breaks. I understand that they're stuck at the desk most of the time, but they're also sales staff, so it'd be more effective for the business if they look/live as if they believe what they're selling. I think management should allow them free use of the gym for working there and discounted Gold's Gym clothing. They are very friendly and courteous, so even though my daughter and I are only a few months into this so far, they make it more comfortable. I'd definitely recommend this gym, in fact already have, and am really loving the atmosphere...

First, I have been a member for 3 years at this location.

I recently established a training program in which I was charged $280 up front. I would then be charged $110 each month thereafter. I explained to the gym manager Brandon many times the issues I was having with the trainer not keeping appointments not giving me the plan that I was promised so that I could work out on my own. It took me 3 weeks to get the plan and I only had one training session and then I was told she was unavailable for the next week and a half. I asked about how to cancel and I was told I could only send an email which I sent three emails. I asked for my money back and to cancel any further transactions 3 times to the email address provided. Considering I received one training session I don't think this is too much to ask for. When I reached out to the training manager directly he was extremely rude to me and lied that I received a plan when I did not. He was rude to me in the beginning about my health issues and when I asked him to stop texting me he continued to text me and harass me I have all of these emails and texts. I had to threaten him with a restraining order for it to stop. I have contacted anyone I can and no one seems to care about any of this.

Last Friday I was harassed upon entering the gym because my account was not paid for as I reported it to my bank as fraud as they continue to try to take money out of my account after canceling. I emailed Brandon the manager who emailed me and said it would never happen again. Of course it happened again monday. I was upset and my tone was crappy with the person and I offered to show the email from the manager and they refused. Upon completing my workout the manager yelled at me and told me I should never yell at his staff which I never did and I informed him there are video cameras that he should pull and he literally yelled at me and it was embarrassing.

The training cancellation department is refusing to cancel they want to charge me more money. Blamed me for this issue happening to me again after he said it wouldn't because he wasn't there which is just excuses and it's not my fault this is happening to me. I will never set foot in that gym again and at this point no one cares what has happened to me neither their training managers or the management of the facility itself. I have all of these emails and texts and no one wants to see them nor will anyone actually cancel my training membership or my gym membership. I will be contacting the Better Business Bureau at this point. It is so hot in that gym that you cannot do cardio and the gym is not well maintained on top of that and I have complained about this for the...

READ THIS!!!!!!!DO NOT GO HERE!!!!! I was first referred by a friend that goes to this place.When I told the manager his name she said he was an idiot.When I called Golds to ask about pricing a sales person called me 6 times in a day bugging me to stop by.I finally arrived there after running errands all day and the lady manager said she was going to be off in 4 minutes so she rushed me through a 4 minute tour and had me come back.I brought my wife the same lady manager was there and gave us a 5 minute tour this time.We looked around and sat down to discuss pricing.I wanted a regular membership she told us about hot yoga I told her that wasnt for me and she told me "you look old and need hot yoga" I was furious but my wife wanted to get a membership.I had a contract there for a year and paid every month and never worked out once in this place!! We moved I called them and told them I was calling to cancel our membership.They then told me I would have to submit a letter of cancellation.I took them a letter left my children in the front door and went in to give them the letter.They told me I could only cancel on certain days.They had me wait at the counter while other members stepped in front of me until they asked me to sit down.My children still outside waiting.After about 20 minutes the "you look old" lady manager came out and said I would have to come back.I was furious and told her to cancel my membership I would not be back. She then started yelling at me and followed me out the door screaming at me"you wont talk to me in front of members like that" with my children hearing her yell at me.I left and she yelled out I am not cancelling your membership! THIS GYM IS HORRIBLE AND I WOULD NEVER GO THERE OR REFER ANYONE THERE. THEY WANT TO TRAP YOU IN A CONTRACT BECAUSE IT...