Sleep Number — Hotel in Hendersonville

No issue with anyone at this store; they’re friendly and knowledgeable…

But this is an overpriced air mattress. The gimmick of a 60 or 90 day trial/return is a lie - you can return the mattress but you get to keep the useless behemoth base (that is what you’re actually paying for - bc air mattresses are cheap, y’all) This “cooling” bed is also like sleeping on a heating pad. And if you ask the solution is always spending more $$ on a topper or ridiculously overpriced sheets that discolor when you wash them - if you get a chance to. I’m on my 3rd exchange since they keep sending me the wrong sheet type. FYI Amazon will send you the same sheets from China for a fraction of the cost in the same day.

Seriously, if you can’t sleep, save your money and do some research on WHY you might not be sleeping well. It probably doesn’t have anything to do with your bed but the solution definitely isn’t a $10K scam of an...

The store was really nice and clean. Jeremiah was very helpful. Problem came after I got the bed set up at our house on our frame. The bed in the store was a great height, specs showed 12”. Failed to point out the base is 8” on top of that 12”! When the bed got set up it came to my waist and both my husband and I had to climb up to get in! Return policy is 30 days so I called customer service to return the base. No problem but you have to pay a $199 pick up fee! I offered to drop it at store but they wouldn’t allow it. I explained it wasn’t my fault that the bed at the store was on a low profile frame (or could have been laying on the ground within a frame!) if I understood the height I would never have bought it. They finally agreed to split the pick up fee but that was all they would do. Not satisfied with that result at all!! To make things worse they can’t pick it up...

I guess I’m the only one complaining about this sleepnumber bed I purchased mine on Dec 2022 over the phone from the store on Indian lake and all went smooth. The installers where not very helpful but just did what they were supposed to do. Then, eight months later, one side sprang a leak and went flat. I called customer service and within a week the bed was fixed. So now, one year and four months later, one side of the bed went flat again. I called customer service and requested a technician to come out and fix it. So now comes the surprise. A service call is $150.00 dollars. Why? There is only one year warranty on the bed. They offered help over the phone but at 82, I can’t fix anything. At a cost of nearly $4000.00 bucks you would expect better quality. If I get this repaired, I have to expect a repair once a year. Noooooo, I’ll go back to sleeping on...