Xfinity Store by Comcast Branded Partner — Local services in Hershey

UPDATE: after 24 hours, I have still not been refunded the $334 that was taken from my account. Tomorrow when it posts I will be filing a dispute as you the OWNER have been made aware of your employees massive mistake yet not a single attempt to fix this and stop the payment has been made. You have access to video footage and your employee who made the mistake yet you refuse to fix this issue. What your employee did was FRAUDULENT and UNAUTHORIZED! I even told the employee that he could deduct the $32 that was owed on account & simply refund $302. I will also be speaking with authorities bc you took the time to read my review yet chose to not do anything. You gave me a link that I clicked on and provided not just the receipt but the claim number he gave me yet no one even bothered to enter said chat where I sat for 20 minutes twiddling my fingers. If this payment processes on the 28th like the hold said I will be taking further action and I will bring more awareness to how your store chooses to operate and treat customers.

I brought my mother into the Hershey store to pay a $32 remaining balance in order for her to have her Internet and cable turned back on. We had just been in last week fo get her account put on auto pay which come to find out, was never done. After solving that issue, I reiterated multiple times I was only paying the $32. and some odd cents. He asked me if I wanted to run it as debit or credit. I said debit so that I would be able to enter my pin and check said amount…after running my card he states that he made a mistake. Instead of paying the $32 he input $332. and it had processed. I immediately told him I needed it credited and back into my account NOW. I am a mother of two and just paid my own astronomical bill from xfinity this month. He walked away while calling someone, a call that should have been made in front of me. I don’t know what was said and no one seemed to care that now my bills are at risk. He gives me a confirmation number & tells me the “higher ups” will need to look at it and can’t tell when or if I will even get MY money back. I did not authorize this at all. The gentleman wouldn’t give me his name or any numbers I could call to try and rectify this faster. I find it odd that they take your card and input it but the card reader isn’t functional. I could afford to help with $32 but definitely not $332. I can’t even buy groceries or food for my home bc of this massive blunder. Maybe teach your employees accountability and to double check their numbers before processing it. He didn’t even ask the other employee if anything else could be done. After seeing how employees handle things, even though this wasn’t even my account, we will be looking elsewhere for service after being customers for 14 yrs. My mother will also be looking elsewhere. At least the employee can still pay his bills and put food in his house after taking my money. I will be reporting...

Stay as far away from this store as you can. I recently lost my cell phone in this plaza and someone was nice enough to turn it into this store. When I was near the store someone came out and asked if I was looking for a phone. They had my cell phone in hand and they asked me to confirm my phone number which was on the lock screen of the phone. When they powered up my device they acted like they did not know what was happening to the phone. This is a high end Samsung smartphone and I am very tech savvy. They did a force factory data reset on my phone is what happened! I lost everything. I was able to recover some stuff due to some backups I had but everything was gone all my holiday pictures, important work and financial information I mean everything was gone. In what I believe might have been an attempt to get past the lock screen security. Fortunately I worked in this business for over 14 years and I know very well how this works. I had Samsung knox security enabled and even after the force factory reset it's impossible to get into the phone without that code which in turn makes it a paperweight. I am grateful to have my phone back however I felt it was necessary to let it be known that they tried to get by my security codes for whatever reason it may have been. This is dishonest and disrespectful. I wish I could say thank you to the person that turned this phone into the store and thank Samsung for providing good security for these devices. I will never step foot into this store again. Thank God I cancelled my Xfinity services over 10 years ago. Verizon...

I was paying $123.90 per month for Xfinity WiFi, which is incredibly overpriced for the service. When I finally decided to cancel, I was met with a frustrating and deliberately difficult process.

There was no option to cancel my service online—only the ability to “schedule a callback,” which feels like a strategy to delay cancellations and pressure customers into staying. I scheduled a callback for September 30th. At the scheduled time, I received an automated call asking me to press 1. I did—and the call immediately disconnected.

I called Xfinity back manually and was connected to a representative. I clearly stated from the beginning that I wanted to cancel my service. Instead of honoring that request, the rep repeatedly tried to sell me on promotional offers to lower my bill. I said “no” three times—politely—before I finally had to cut him off and say, firmly, that I wasn’t interested in any promotions and just needed to cancel.

Eventually, he started what he called the “cancellation paperwork,” which involved several minutes of silence. After that, I was finally provided with a cancellation ID.

But even after giving me the cancellation number, he tried once again to pitch me a promotional offer. I had to interrupt and ask if I would receive a confirmation by mail. Only then did he tell me I needed to return the equipment and that I would receive something in the mail after that. Then...