CVS Pharmacy y más — Local services in Hialeah

My experience at CVS has consistently been extremely disappointing. Every visit involves waiting in excessively long lines—often 30 minutes to an hour—just to purchase a single item. The specific CVS location I frequent is situated in a highly central area, yet it remains shockingly disorganized and poorly stocked. Products are often unavailable, left unpacked, or scattered in the middle of the aisles, making navigation difficult.

Pricing labels are frequently incorrect or misplaced, and it is rare to find staff members available for assistance. When employees are present, their attitude is unwelcoming and unprofessional—from the moment you enter to the moment you leave. Attempts to provide feedback are met with resistance or indifference, as if the customer is an inconvenience rather than the reason the business exists. There is a prevailing sense of negativity among the staff, and any complaint is taken personally rather than as an opportunity for improvement.

The checkout process is chaotic, the pharmacy is unreliable, and the overall management of the store appears to be dysfunctional. In my opinion, this location does not meet even the most basic standards of service or organization. I would not recommend it under any circumstances. It is not an experience I would...

May these lines convey how lucky I feel every time I approach the drive-thru window and Mrs. Florencia is the one taking care of my mother's prescriptions. Sweet, patient, professional, unwavering in her care -mostly of the elderly- and most importantly, positive, Florencia is living and constant positvism in a dispensary aimed to treat the sick, and I thank for her fine and kind attentions in the middle of so much anxiety and angry and selfish demand on the part of several customers.

She, besides medicine, dispenses those intangibles that alleviate the illness from the inside out, and this is something that her supervisors should know; these lovely, sparking intangibles do not show on a resume, they are experienced by us the customers, and this is why I write these lines on her behalf. Truth is, I drive approximately some 10 extra miles just to get to this particular CVS, and Florencia's attentions are the main reason why.

Should you need to confirm any of these comments, you may call or write to me at during business hours.

Omar...

There's only 1 pharmacy tech working the register always. And she's very slow. Think I'll drive farther from home to get better service. // Edit 4 months later: Florencia is the one to avoid. Doesn't look like the medications are tossed around like a football anymore, but Florencia is an awful employee at the pharmacy. Not like the other pharmacy employees care...