Goodwill Industries Outlet of the Columbia Willamette — Local services in Hillsboro

Extremely Disappointing Experience at Goodwill Industries Outlet

We visited the Goodwill Industries Outlet of the Columbia Willamette at 2920 SE Century Blvd, and it was one of the worst experiences we’ve ever had. We arrived at 6:50 pm, fully aware that the posted closing time is 7:00 pm. The door was open and unlocked, so we walked in.

As we were inside, out of nowhere, a woman who was moving carts around the store suddenly yelled at us from a distance: “Hey! Excuse me, excuse me! It’s closed!” Her tone was loud and aggressive, completely unnecessary. I calmly pointed out that the store’s hours clearly state they close at 7:00 pm, but she continued to rudely insist it was already closed, claiming the door shouldn’t have been open.

I asked her not to yell at us, but instead of de-escalating, she shouted even louder: “You better be out of here in 10 minutes!” I understand she might have been eager to finish her shift and leave, but that does not justify yelling at customers in such an unprofessional way. When I tried to explain, she doubled down, accusing me of yelling at her (when she was clearly the one who started yelling). The situation ended with her shouting at us, “Get out and never come back.”

What makes this even worse is that my father, who is visiting as a tourist and was excited to see the store, witnessed this entire incident. It was incredibly disrespectful, and her tone made it feel like she was showing disdain or prejudice against us.

I strongly urge management to review the security cameras and take action. This kind of behavior has no place in customer service, especially in a store that serves the public. We deserve an apology, and Goodwill must ensure that such unacceptable treatment of customers does not happen again. This experience left us deeply...

UPDATE: 4/8/20024-- Documenting this update to reflect our most recent experience on Friday 4/5. ** During the last few months of 2023 several reviews noted a lack of rotation of the bins and issues with management. We did observe an obvious lack of rotation of the bins during a visit in November. However, during our visit the morning of 4/5 this appears to have been resolved as bins were regularly rotated during the 2 hours we were there. We noticed regular announcements during bin rotation to not begin digging until all bins were in place which aids first timers in what were previously unposted rules. It also seemed like the folks there doing the reseller hustle were a lot more reserved in their behavior (read below on our previous experience). My teen daughter loves going here for affordable shopping and 'mom time' but had some nice conversations with some of the resellers. Will repeat my previous observation that having a testing station for electronics would be ideal. This is the kind of place where you need to 1) know what you are getting into and 2) have an open mind.

1 thing I wish they did have was a testing station with an electrical outlet.

Watch out for the resellers as they are out for blood without any discouragement from the Goodwill employees or management (I got knocked over by one trying to grab some Nikes).

Also the people who bring their little kids. Folks, just leave your kiddos at home- especially your small ones. This is NOT a...

I love Goodwill I not going lie. Always find good deals and the staff right there to lend a leading hand if needed. Today I went to the Goodwill on Century in Hillsboro for the first time. the difference is they call this place the bins. The reason is if it doesn't sell at the reg Goodwill the products come here any yep you got it they put in these big blue bins then being out to the floor. Ok I highly recommend you go there. The staff is awesome they are all really good, friendly and helpful. There is one employee named Jake. I had everthing in my car out of my car spread out all over when I realized I needed something else. Back in I go didn't tell anyone what I was doing and well I was in there way longer than I should of been. I get to my car and my stuff if not so spread out and Jake comes over and says I wondered what happened to you as I and pushing two carts. Aside from Jake that I have to run to Fred Meyers cuz I didn't find what I needed. He looks at me and says take your time man I got your back no one will touch your stuff. So I said thank you and of I. walked to Fred Meyer. Again gone long time as promised my stuff was fine. I tried to tip him 10.00 politely refused saying they are not aloud to accept tips. I offered him some candy I just bought again politely no thank you. So while every staff member who helped me today is awesome, Jake this 5 star review is all you and everyone at this Goodwill.team work gets the job done right!!!?

THANK...