Rent-A-Center — Local services in Hillsboro

ZERO IF I COULD

So my husband and I went pass due on 2 items that we are trying to get through them due to some heavy medical reason and he ended up out of work. Which by the way are not very willing to work with you on. They began to do the standard calling everyday to talk to someone. Well it started out 2 times a day, then to 3 times a day, then they would call me a few times in a row if I did not answer, which then they'd leave me a voicemail. So I called back today and asked to speak to the manager, I tried to explain that it was a problem and that it really needed to get fixed. Of course he interrupted started going over the policy, in which I do know and understand that we are passed due and need to pay, SO I tried to explain that it has been MORE then 3 times a day, which OF COURSE he did NOT hear because he began getting very RUDE and talking OVER me, so in his words to me husband, I got "Very heated" and so I hung up. Manager proceeded to call my husband and tried saying some rude things about me to my husband, who I had just got off the phone with before they called him and explained what happened, in which my husband interrupted and told him to stop talking about his wife.

So that is our experience with them. I have heard a lot of bad stuff from other people about this store, and them being really rude to them. We desperately needed a couch and a bed for our kids, and so they are making us CHOOSE which one we are going to give back. It is either have no where to sit or our 2 kids sleep on the floor with no bed or mattress. Which it is the couch that is going back, So we will have the floor to sit on just so they can stop calling us!

Just be careful if you get something through them and something unexpected happens and you miss...

I’m not a fan of places like this personally but the manager here made me a sweet deal on a 75” TV that I couldn’t pass up and was able to pay it off in 6 months same as cash without breaking my pockets on a part time income. I will be paying my TV off officially next week. I broke my foot and that caused me to be out of work for 8 weeks. Behind that I missed a couple payments. As long as you communicate with them they won’t blow your line up. I pay the extra insurance in case something comes up that will cause me to miss a payment and that has helped tremendously. I also have a laptop that I will have paid off within a couple more months.They are really good with working with you and going above and beyond to make sure the customer is happy and has what they’re looking for. They have been more than fair with me. I would definitely recommend this store (Hillsboro Store on Tualitin Valley HWY) to anyone looking for a fresh start or just looking for something nice for their home....

I went here three years in a row! Never had a problem! This last purchase they hired a new guy who always calls me honey and sweetie. It bothers me so much! This same guy has always changed my balance on my account and raises it. When I was told the remaining balance he added on 50$ on top of that the day I called to make the payment. He said I was wrong and clearly said "well honey there's other fees that goes with it" so annoyed and I do not recommend this place it's a scam. There are cheaper places you can buy the same product for a cheaper price... Their furniture isn't even real wood and scratches so easily! This same guy scratched my bed Frame as he was loading it and only said "yeah you have to be careful when you unload at home or that will happen again" HE IS THE ONE...