Anthropologie — Local services in Hingham

A dear old friend ordered a delicate platter to be mailed to my home. Unfortunately it arrived with a break, even though it was marked fragile. A call to customer service was answered politely and very quickly considering it is December. They immediately identified that to redeliver another platter would take months. I worried it might be discontinued in the meantime. They checked Inventory at stores near our home. I decided to drive and make the exchange in person. Upon presentation to Kaley, I could feel she felt badly when they no longer had the platter so she called other stores until she found one that could be mailed directly and quickly to us. Anna in yet a third store processed an exchange and Andrea wrapped it so carefully for us and I received the gift in perfect shape just 4 days later. Anthropologie customer service is filled with caring people that step up when outcomes don’t match their intentions. They learn from other’s mistakes and are great listeners. The bottom photo shows the packaging materials that got the job done. I am happy....

I found some nice quality items but received poor customer service. I’ll spare you the specifics, but the sales associate and manager were indifferent and even passive aggressive when I brought up an issue I was having. I’m not a fan of capitalism and the power dynamic it creates between the “buyer” and the “seller” however I do think that customers should be treated with care and taken seriously… we received much better service in every other derby street shop!!!

Plus: while trying on a pair of pants, there was an opened security tag in the back pocket which I didn’t see, and it scratched my...

Disappointing. Dropped by with my wife and had the displeasure of being served by a rude store representative. 1 other customer in store, totally blanked us to finish her conversation with said customer for a few minutes and then couldn’t muster the strength to say “Hello”. Pretty poor customer service, at the very least I expect to have a Hello when paying.

Edit: HQ reached out to me and resolved the issue very professionally and have somewhat restored my...