Crate & Barrel — Local services in Hingham

One of the absolute worst experiences I have ever had. I most definitely will not be doing business with Crate and Barrel again. I Placed an order on December 6, 2022 for a total of 6 serving platters with the expectation that my order would arrive before or at least in time for the holidays. At first I originally was given a pickup date for December 16, 2022. And when I arrived on the 16th, I was told my order would not arrive until the 20th of December. Only, when I went to pick my order up from the location, upon arrival, I received only half of my order, and was told, the other half would arrive for pickup on the 28th of December. The date is now December 28th 2022. I called ahead, before making the mistake of driving a half an hour again. And once again I am told the other half of my order will not arrive to the location until January 2, 2023. (Long after the intended purpose, before the New Year.) Bottom line. If I'd known the order would not have arrived to the pickup location before the holidays, I would have offered to pickup from another location, or cancelled the...

I chose curbside pickup because I am handicapped. After letting the store know that I had arrived, I waited over 20 minutes and noone came out to my car. I finally called and asked about my order. They didn’t know anything and put me on hold and then came back and said that it would be right out. When a gentleman brought it out to me, I asked him if I should be doing anything else so not to wait for over 20 minutes. He became very angry and complained that only one person was working in the back and couldn’t watch the curbside orders. Not ordering from this company again. I understand that stores are understaffed but I asked a general question and received anger in return and he was not nice at all. No customer service at all. Didn’t thank me and gave me a ripped bag that I couldn’t use because of...

I ordered a gift from a gift registry back in June. The item was on backorder until this past week. My credit was charged multiple times for the same item. I call to request an explanation and was hung up on by multiple individuals. I then call my credit card company and after begging for someone to help me they did. We called together and again were received by multiple unprofessional individuals. The last individual placed us on another hold and disconnected the line. My credit card company was applauded by the lack of information Crate and Barrel provided and the lack of professionalism. I had to lock my credit card to ensure further transactions weren't placed. I strongly encourage you to support any local business before trying your luck with...