Kohl's — Local services in Hingham

The NEW Kohl's changed the store, changed the credit card. As a long-time Kohl's cardholder I may never return. The new check out/returns/customer service area is a nightmare. As you enter the store there are no signs directing you where to go, even to find the entry point of this new maze. And once you found the entry point, you creep along until you reached a bottleneck of customers, where there is only one woman pointing you to either check-out or returns, each which had another long line. On a busy Saturday afternoon there was that one woman directing check-outs/returns and only one cashier assisting customers for returns/cust. svc. Both lines were ridiculously long. Both sides of the aisles of these mazes were packed with shelves of small items tempting you to buy as you creeped along in line. Way too much stuff because the maze was so long. Very desperate and cheesy attempt to make more sales. The new Kohl's/Capital One card idea is not only confusing but has lowered my credit score, which I'm furious about. My score got lowered because I (1) cancelled a long-time credit card (Kohl's), and (2) added a new card to my credit (now listed as a 2nd Capital One card). When I make a payment to both my Kohl's and Capital One cards, both payments show up on my bank account as "Capital One" so I don't know which card's payment...

Today was my first time shopping at derby street since before the pandemic. I’ve been avoiding stores and strictly sticking to online but finally decided to venture out with my mom and kids to do some holiday shopping. As I approached the the cashier and was waiting for my turn with my two children one of the cashiers shouted at me “the line starts here” pointing to exactly where I was standing but suggesting I cut the line. I had not. I walked down from where everyone else did pushing a stroller and holding my 3 year olds hand. There was also only one couple in line behind me. When I told her I came from back there meaning I walked down and properly got in line she didn’t believe me and didn’t offer to ring me up until another cashier confirmed that I hadn’t cut the line. She then rudely ushered me to another cashier. That cashier was lovely. We were there right when the store opened. It was fairly quiet. And this is exchange was just unnecessary. I don’t doubt the burnout that comes with retail work over the holidays and I’m sure they deal with plenty of rude people daily. I just didn’t think that I deserved to be treated that way. I made my purchase and moved on but it didn’t sit well with me and hope that cashier can find a way to not take her frustrations out on a mom of two first thing in...

3/2024 Kohl’s 50% and 75% off sales are incredible still! The people are helpful and friendly!

Update 10/2022: I bought a black winter coat just what I wanted warm but No Animal was hurt it has polyester in it! ♥️. I priced them all over this was the least expensive on Sale $73.50 -in originally $140. Sale price $105. Minus $31.50, With my 30% coupon ( you need to have a Kohls charge to get various coupon % off and use their card to pay! I ALSO got a $10. Dollar kohls cash for spending over $50. ! 👍 See picture of it! ☃️❄️

I love their clearance sections . In Addition I have the discount , usually 30% off ! I just bought items normally $42. For $11.each! Please protect your workers by making customers wear masks like Apple does! If they can’t work it will affect all of us! And please teach them if they have to sneeze or cough proper sanitary measures. The last woman did that and then went to touch my items without cleaning her hands. And customers in line without masks were so close they were touching me. COVID is up and I’ve had three friends die...