JCPenney — Local services in Hiram

This review is for the salon and specifically, stylist Brandi. I requested an appointment for the Chi blowout, via the JCP website. I arrived on time and Brandi was there waiting. When I arrived she looked a little apprehensive, when she discovered I was her client but was nice overall. Although very friendly, I was kind of put off by her immediate concerns regarding “flat ironing my hair straight enough”. I say this, because Brandi is a master stylist who has a lot of experience doing the Chi. Anyone who has experience with this process should know it’s used to eliminate frizz and will smooth out during the flat ironing stage...on ANY hair type. I’m from a small town in NH and of all the times I have had this process done, 5 of the times have been by white woman. All whom have done a phenomenal job and never brought into question anything concerning my hair type. So from my personal experience, I don’t think race matters when doing hair. It’s simply either - You can do it or you can’t. Now, I appreciate her brining to my attention that she was not experienced in “natural hair” but it was a little embarrassing for me because it’s not like my hair is technically natural, made of steel or difficult. Super thick and long, yes, but not difficult. I explained I had the process done 6-7 times before, so again, as an experienced stylist who’s done the Chi, you should know there would be no issues “getting it straight enough”. Each time the process is done, it gets easier and easier. I think overall Brandi did a good job and was nice enough, but the reason for a moderate rating was:

The big deal made about getting my hair straight. You’re a master stylist, you should know how the process works on all hair types. If not, educate yourself. You live in a diverse area. NH is not diverse at all and I never had an issue there, concerning my hair.

My hair was never parted into sections or parted at all for that matter, with a comb. I don’t know if she was just scared to part it or not. Pieces were just portioned via her finger or a hair clip and sloppily half clipped out of the way. This caused a lot of snagging when it was eventually flat ironed. Had it been properly sectioned off into four quadrants and then each quadrant parted into small pieces ( as it’s been done in the past, every time I’ve had it done), it would have come out even better.

You canNOT use a small tooth comb to comb out my hair when it’s basically dry. That causes my hair to be pulled, snagged on the small teeth and is painful. I give her props for trying, but as a stylist who’s done this treatment before, she should have at least parted it correctly. Hair type shouldn’t even come into play with something that basic. I should have spoken up, but simply felt awkward the whole time.

All in all, A for effort. The only issue with the result, was that the ends weren’t as straight as they should have been; she didn’t flat iron from root to tip. So, I had to fix it when I got home. For $205 (not Including tip), I shouldn’t have to go in and...

I visited the store in June 2020. I decided to purchase a Serta mattress. I informed the associate that I would be having surgery in 4 weeks and asked when I would receive my new mattress. I was told normally 3 weeks delivery but since I was the first order taken since they had reopened it may be sooner. 3 weeks went by, no delivery. I called the store and was told because of Covid that the manufacturer wasn't in full operation and my order was still in progress. I called JCP customer service and was told the same and that they haven't a way to contact Serta directly. I then called Ashley Furniture. They told me that what I was told wasn't true. I then called Serta Corporate myself to verify what I had been told. Serta told me that while some plants maybe at parcel operations, most are in full operation and that I should have already received my order. JCP corporate and JCP store both haven't been honest throughout. Its now July 29th and nothing has changed. No delivery, still in progress! So I canceled and have placed my order elsewhere and I have confirmed delivery of new order for August 1st. Thats 3 days from now. JCP has no only lost an order but lost a customer totally for this. They have definitely lost thier vision over the last few years. I can honestly see why they are...

The worse EXPERIENCE EVER !! today my baby boy turns 6 months !!I had my 3 yr & 6 yr with me as well !! I was super excited to take him to the portrait studio to get some fun photos. Everything was great until I changed my sons outfit to a different outfit from home . The photographer let me know that while I was nursing my son the store manager Susan came in the studio and asked him to tell me to pay for my son outfit because the outfit had tags on them . I explained that I walked in the store with this outfit to a sales rep. I had to end my session and take my son to the front of the store where I explained that I did not steal this outfit I brought it from home . I had to explain that the outfit was brand new and show the tags on the outfit to make sure it wasn't jcpenny. I asked for Susan several times but everyone told me Susan was busy in the back of the store . I wanted to know how Susan could say she seen me steal my sons outfit when I brought it with me . I'm so sad that my sons 6 month day was ruined!! The manager staff was very rule & my children were so scared . I knew I did nothing wrong but I left in disbelief!! I need answers JCPENNY!! I'm a young single Black mother why was I profile !!! I will...