Bangkok Cabin Thai Street Food — Restaurant in Hiram

Sorry for the long review... but someone has to say what needs to be said. And I hope the manager/owner reads this and make the needed changes.

I haven't been to this location in a while and really like the people service and food at their Kennesaw location. So I was a little shocked with my visit to to this location in Hiram. I got there around 11:50AM to get takeout for lunch. There was a lit sign that said "OPEN" and the hours on the door says that it opens at 11:30AM on Friday. I walk in and go to the counter and a black guy is sitting in one of the booths and says that they don't open until noon, but I could wait inside until then. About 5 minutes until noon a woman walks in wearing plain clothes and it seems like she works there. At this point I'm wondering where the lady and others that were there the last time my wife and I ate there were.

Now, I'm not the one to say that certain people can't cook certain foods, but this was my first read flag in discovering that the guy in the booth was probably the new manager or owner. Neither of whom probably know anything about making authetic Thai food. And even worst, this restaurant is operating in "CP" time. Around noon, the woman asks for my order. I ordered Thai fried rice with chicken, beef, and pork. So 15 minutes into waiting for my order, a guy comes from the back wearing what looks like a chef coat with the restaurant logo on it. He could have been the lost member of a boy band. But again... not someone I'd be confident in preparing authetic Thai food. But I already ordered and who knows, the food could be good.

This is part that made me laugh. Before they opened at noon, another employee comes in and the three of them are having an open conversation about employees that accepted another job, how the first girl was basically about to leave and this manager trying to figure out how to staff for that day and upcoming days. They talked about how they didn't like the Wing Stop being next door because people pull up and they think they have a customer only to see the customer walk pass on to Wing Stop. Now mind you, they open at 12PM and between 11:30-12PM there was a lot of lunch traffic in the plaza. It's Hiram on a pay day lunch Friday, and it's 12:30 and so far I'm the only customer they've had (second flag). They probably want to open at 11:30AM.

Also... they don't know the food they serve. To the point of saying they actually refer customers to view the webpage to see how the food looks. Really?

Around 12:30 another customer came in to pick up an order and soon my was ready. The lunch usually comes with a soup so I was caught off guard when I didn't have any. I asked the girl if lunch still came with soup and her reply "Did you want the soup?" Sigh.... duh... Yeah! And could I also get one of the plastic set of utensil and maybe a napkin or two?

On to the food. When I tell you this "chef" gave me the most non-Thai Thai fried rice I ever had... it was almost laughable. Not a taste of "Thai" was in it. A good comparison would be the awful fried rice dish that that Wing N Burger Factory sells. This chef probably used to work there. Exactly what it was. And I paid nearly $20 for that. I basically just picked at and ate the meats and threw the rest in the trash. But the soup that comes with the lunch that I had to ask for was pretty good. Although it was microwave extreme hot.

I'm not sure where the people that used to own and manager this place went (maybe exclusively to the Kennesaw location). But this Hiram location still bears the name, which isn't good for them.

This place used to have great food and customer service (even if they were a little slow). Now, it's just a mess that I got to witness first hand. They wonder why no one is coming on a pay day Friday for lunch, but if they look in the mirror, they'll see why.

I expect this place to be closed permanently by the end...

This restaurant will DEFINITELY be hard pass for my family and I in the future. My family and I are huge fans of Thai cuisine and were very excited when this new spot popped up. When went in for dinner and were told to pick a table. We picked a larger table because we tend to order many dishes and eat a little from each. The table wasn't clean so we asked the waitress politely to wipe the table down. She did and then asked for our drink orders. After we informed her we were ready to order. She interrupted us to say, "All orders are final. We don't remove items from your ticket because they are to spicy or because you don't like them." Thinking back this should have been our first hint that we needed to eat somewhere else. I have NEVER had a restaurant issue such a disclaimer before a meal. Do people regularly not like your food??? Are customers consistently not happy with the food??? We shook our heads to acknowledge we understood and began ordering. We ordered 3 beef dishes. The beef larb, beef curry and pepper steak. Along with spicy fried rice, basil fried rice, 2 orders of chicken satay and some steamed rice. When she brought the pepper steak to the table and sat it down the smell almost made me throw up. I politely asked her to remove it from our table because I could not eat the fried rice she brought out because the smell of the pepper steak was OVERWHELMINGLY BAD. Both of the rice dishes were fine. She removed the pepper steak and brought out the beef larb. It smelled HORRIBLE. Lastly she brought the beef curry. My family and I came to the conclusion that the beef had to be spoiled. How else would 3 different dishes smell equally DISGUSTING? When I asked the waitress she said all three beef dishes were marinated in the same spices. Ive eaten Thai in many restaurants including a few in Thailand and have never heard such nonsense! All three dishes are dishes I eat regularly and have never been made nausea by the smell of them. The drinks were also an issue. My son had a lemonade and my daughter a sprite. Both were empty so I asked for a refill. The waitress says,, " The lemonade has no refills, would you still like another?" Ummmm yes! He is still thirsty and has NOTHING to drink. My mother and I both ordered waters. I had to ask for refills for those as well. The waitress made sure to add an 18% tip to the check smh. So all in all we paid for 3 dishes with spoiled food and had the tip included on a 4 person check. Sorry but I will NEVER patronize this establishment again and honestly you should think twice before you go. The food is nauseating and the service is horrible! Take your money somewhere where you will be appreciated...

Today I chose this spot for lunch with a friend. My second visit and my friend first visit at this establishment. Not our first Thai restaurant experience. Establishment is clean and customer service is ok. We ordered 2 chicken Pad Kee Mao (One order with flat noodles and the second order with glass noodles for additional charge.) 1 order spring rolls, 1 order tofu basil rolls, Thai tea. The spice level is mild (1 pepper) on the menu. Both Pad Kee Mao meals came out extremely hot in spices to the point they were not edible. You couldn’t even taste any other flavor but the pepper spices and the glass noodles were sticky. Immediately, we notified the waitress. She proceeded to tell us how she explained to us the the heat level when we ordered. Unfortunately, we never had that discussion prior to ordering and informed the waitress that she must’ve mixed us up with other guests. The waitress offered for us to take the inedible chicken Pad Kee Mao home. We declined bc no one in our home would eat it. Then, the waitress stated she’ll have the kitchen remake 1 order of chicken Pad Kee Mao without the spices and my friend and I would split it. We agreed. However, when the ticket came we were charged for 3 chicken Pad Kee Mao (2 of them we did not eat). Apparently, they make you pay for food that you are dissatisfied with, even if you did not eat it. The tofu basil rolls should be called iceberg lettuce rolls bc it was very little basil inside the rolls. The spring rolls, Thai Tea, and the re-make of chicken pad kee mao w/out the spices were good. One recommendation that I would make for this establishment is serving the spices on the side so customers can add as much heat...