Goodwill Thrift Store & Donation Center — Local services in Powder Springs

This Goodwill plays a game with pricing jewelry. They will price it as real, as in $40 but when it turns out to be fake and you can show proof from jeweler they won't refund your money even with receipt of purchase even if it's been with in 24 hours. They will let different people price jewelry and reprice yes reprice jewelry as in higher if they feel it was mispriced by and employee. Also Goodwill employees are now allowed to shop before they're shift, after they're shift, or have another employee buy for them who is getting off work. If this was a regular retail store I would say of course but since there is usually only one of each item and it puts employees at a great advantage over the customers. The employees are getting first pick. The items are donated for the purpose of customers who are the general public not the employees. With out the customers there would be no Goodwill or jobs for it's employees. The truth is that Goodwill industries is now International and is a multi billion dollar company. Goodwill would rather pay insanely high salaries to it's CEO, CFO and the upper echelon of employees and excuse the expression screw the rest. You know all of the other people working in the stores managers, cashiers, sorters, ect,.. Goodwill would rather exploit it's employees vulnerable situation of being at a hiring disadvantage because of physical or mental challenges knowing that it.s hard for them to secure employment. Goodwill would rather work their employees like mules and instead give a token benefit of shopping in the stores (completing against customers) rather than raise their hourly wage. it is turning into a greedy machine. There needs to be much more accountability of donations, pricing, profits and please let's not forget crucial training for people who so badly need it. After all this is the entire reason for Goodwill to be in existence at least according to all of the expensive commercials they run. on TV. When the corporate figures have finished fattening they're wallets, what percentage really goes to training? According to basic research shockingly a sad amount. ...

If you are still not going to allow customers to try on clothes, in the available fitting rooms, then you should make returns easy. I normally do not post bad reviews. I went yesterday, had a blast with my daughter, finding clothes. We spent well over $70. Two of my shirts didn’t fit. Went back , less than 24 hours to return them, said manager showed it didn’t come up in their system & wouldn’t give me a refund even though I had receipt. I didn’t notice, at purchase (because honestly who would) shirt tag was Mis-labeled as “sleeve less” & it was a sweater. He said “he couldn’t take my word that it would still show in the system .” He all but said that I lied. I work in customer service. How could I lie with shirt & receipt? I’m really disappointed because even when I know a customer is wrong, where I’m employed, I still go with the “customer is always right attitude. “ I Spent over $70, why would I come back and lie on one return of one shirt that was $4.24? Obviously, I could care a less if I received the $4.24 back, it is the matter of how It was handled. Once again this all goes back to if the fitting room was open, I would’ve never bought the shirt in the first place. I get this is some kind of scheme where Goodwill continues to make more money while the client loses every time. I might should add I did leave shirt there even after the whole conversation was had. Humans & computers make mistakes but it’s never a mistake to do the right thing even if computer...

I used to shop at this goodwill since 2018 and it has gone downhill so bad. They are starting to price stuff like it was new like retail stores. They get donated items and mark them up to close to retail price and it’s disgusting. Shoes are in nasty condition and they still want $10-20 just cause they are brand name. Furniture is severely used and they still want $40+ for it. $.99 Mondays are just items that are not even worth .99, and the week before it looks like they rotate those colors to make sure nothing good goes on for $.99. There employees here are also rude. They goodwill spends more money on making the checkout lanes look like retail stores instead of focusing on the fact that people come here to find affordable clothing but now can’t even do that. Toys and other house items are marked up and they help each other buy stuff that’s on the floor. I’ve seen a man that goes there almost every other day that I’m pretty sure is a reseller. And he works with the employees because I always see him talking to them as friends and they always bring him stuff out from the back. Once I saw him with a whole cart full of a certain type of plush and he was taking pictures of them and looking them up. After I saw this behavior I stopped shopping here. They raise the prices to avoid resellers but yet they still support them. Avoid shopping here at all cost. They raise prices and still have the audacity to ask you to round up...