Heaven Scent Flowers & Gifts — Local services in Hobbs

Based on the reviews , I chose this flower shop to call first. Sadly, a business I worked with while I lived in the area had a very sad tragic death in their family. I wanted to get a tree or a plant. The first time I called I was hung up on promptly. Not a great start. I called a friend in Hobbs, after this and she advised me to try Heaven Sent. I gave it another try. I advised the young lady , I was hung up on the day before (same girl) and I decided to try again, I made sure she could hear me first. I explained my situation and what I was trying to accomplish. I told her I looked on the website and was now, however all I could see were flower arrangements, not the plants they mention in the website they can provide. She then told me that they did not have a website. I told her I was looking at the website. Their are two women, in front of a floral van with their phone number. I asked her if I had the correct store, in Hobbs, she said yes. I then looked at the number on my screen and verified it matched the one on the van, I told her I thought she might want to look it up, because I was looking at it that very minute. She continued to say they did not have a website, and that others have told her the same thing. I said, ok, but I am looking at it. She then asked me if i would hold. Seconds passed, then minutes, I finally decided I am in idiot for holding. This young woman clearly does not want my business. So I hung up, called my friend and asked her if she knew these people personally? She did not, I told her the story , then she gave me another number to try. I strongly suggest to the owners to have a chat with this young woman. I am in customer service, first you call people back if you get disconnected, pretty sure everyone has caller ID these days, second , don't argue with the customer , especially when I am looking at the site, with their phone number, or I am wrong ?? I will take my...

I ordered a funeral arrangement from my mother to her last sister. It hit her really hard and she wanted to give her a beautiful arrangement. I was told it would be a beautiful feminine bouquet. I got greenery and 4 sunflowers for $111. I was furious because it added greatly to my mother's grief. I went in and complained. I was told they always give the money's worth. She offered to give me $20 back. I will never use this place again and I do not...

I chose this florist to order flowers from my mother. What we got was not even close to what we ordered. When I went in to complain they were very rude and totally heartless. Funerals are hard enough without adding stress and the pain of dealing with people who don't do what you are promised then being extremely rude when you...