Michaels — Local services in Hollywood

Very unprofessional staff at this store. FRANCES was very rude and sarcastic. Needs better coaching on how to be receptive when communicating with customers. Very defensive and cast blame where there is none. They made a mistake and tried to pin their mistake on me and even referred to me as being a possible thief. I spend so much money in Michaels and would never expect this treatment. Last week, I went to the store in Coral Spring made a large purchase realize that the cashier did not charge me for three items so I went back in and asked the cashier to charge me. She thanked me and mentioned that the cashier helping her missed the items. Never did she accuse me of stealing. How's that for INTEGRITY. I don't steal and do not appreciate someone referencing me a as possible thief. This is rated my worst experience in the history of shopping at Michaels. If I can select 0 stars I would. No thank you Micahels Hollywood. Luxury name low...

Horrible service. Waited in line at the checkout for 5 minutes. Only moved that fast because several people in front of me put their stuff down and walked out. Big sign on shelf, 2 pack Black stapled canvas, buy 1 get 1 50% off. Did not ring up that way. First I was told that the sale did not start yet. I told him that once they put the sign up the sale started. He called his manager, manager said sale is on a different item. Those were the only black canvas items in the store. Then they decide to give me a partial discount. Really? The manager said he would come up. I waited patiently while he checked out 7 more customers. I assume the managers method of dealing with unhappy customers is to never come up front. I gave up and handed him the stuff. They lost a $60.00 sale over incompetence. I will...

I visited Michaels on May 11, 2025, to purchase five items for a Mother's Day project. Unfortunately, my experience was marred by poor customer service.

When I sought assistance from an employee named Jennifer to locate the items, she responded dismissively, stating, "It's not my job to shop for you." Despite explaining that I only needed five items, her attitude remained unhelpful and unprofessional.

This interaction was particularly disappointing on Mother's Day, a day when customers expect positive and supportive service. It's worth noting that Michaels has faced similar customer service complaints in the past, with many reviewers highlighting issues with staff attitude...