Toi Spa Hollywood Circle — Local services in Hollywood

I came to this place because my regular nail tech at another salon was on vacation. I’m always apprehensive about going to new techs because the quality of work that these service providers are dishing out is subpar and it’s all about quickly doing the job and getting the customer out. When I first sat down I realized that the tech didn’t have a light over his work area which was concerning for me because any tech that cares about their work will have a light to ensure that they’re doing the job correctly. In fact, a lot of the work areas don’t have lights and that’s unprofessional. Nonetheless, I asked him about it and he said he doesn’t need a light. This was a red flag for me, but I was desperate so I said ok. I picked 2 shades of orange and we got started. When he was almost done I saw a hair in one of my nails and I pointed it out and he said he didn’t see anything. I had to twist my arm in every direction to help him to see it. If he had a light, he would’ve spotted it himself. I pointed out that there’s a slight crack in the side of one of my nails and asked him to address it. He did, by filing it down and saying something about what my previous nail tech had done which had nothing to do with the fact that he now needed to address it. I told him that I didn’t feel confident in how he fixed it and he said if it breaks, just come back. Smfh As if I have time to drive 30 minutes for something that can be prevented if it’s done right the first time. I tipped him $15 via Zelle, paid $55 for my fills and $35 for my gel polish change and cut down on my toes, plus tax it came up to $91.80. My toes were nice and done by a different tech. I tipped her in cash. I get to my car and realize that the color that I chose for my pinky nails which should have been orange, was incorrectly painted pink. I had to go back inside for him to paint the correct color on and he painted it, over the pink. I always choose two colors in the same family so in this instance it was light orange and dark orange. Had he used a light, he would have seen that he painted the wrong color on. After I got home I realized that this wasn’t a great job. It looks nice from a distance as you can see of the pic I took in my car, but you can still see the residue from my previous green set, through the orange in the other images. The fill work is subpar so my nails doesn’t have that beautiful shape that my previous tech took his time to create. They get 3 stars for being kind and personable but my first experience did not exceed my...

I was looking for a new Salon that was open late and had been wanting to try Toi spa because it’s right by my house and open later than the usual salon I go to. I was very grateful that they were able to see me and give me an appointment for the same day. I really wanted to love this place because it would make life easier as they offer a later schedule then my usual nail salon. Unfortunately, I was disappointed with the end results of my nails(Not that I’m picky Iots just I get may nails done every 3-4 weeks and my nails have never come out like this). The pedicure was ok one of the fastest I ever had and it ended up going better after I explain to her a few things I wanted her to do she left some of my nails longer than others so I asked her to fix it (I asked her to fix one that she left really long she proceeded to cutting all of them shorter) . On to my nails, the technician started preping my nails to apply acrylic, he did the prep and when he was going to start the acryclic I asked is that acrylic to which he replied yes and I told him I was supposed to do Hard gel on my natural nail, in which he then grabbed the hard gel and proceeded. The end result fell short from my expectations and the more I look at my nails the more I see all the imperfections and it upsets me that I paid for my nails and will have to do them in less then 3 weeks because of the amount of space left between my nails and cuticles. I did my nails on Friday and it looks like I’ve had them for two weeks already based on the space between the hard gel and cuticle, the polish doesn’t cover some of the sides either and you can see the difference of the space between the right hand and left. Although I was displeased and disappointed with the result I would say the gentleman was very nice and did stay past the closing time to finish my nails (maybe that had a factor with the way my nails came out since they might have been rushed) and the young lady that was the receptionist was nice and attentive to my needs. Overall the employees were nice just the end results fell short. Unfortunately I did not find what I was looking for at this salon which was...

I really do love the Toi salons but I just can’t bring myself to go to the one in Hollywood circle anymore. The receptionist’s bratty attitude really has ruined that salon for me. There were two separate occasions where the salon was not transparent about the pricing and when I brought that to her attention (in a polite manner) she literally said that’s not her fault because I’m the one who booked the services. First of all they changed their prices and didn’t update the ones online and only told me until AFTER the service was completed and then on top of it had the audacity to charge me 30 dollars for a polish change when they didn’t cut my cuticles or my nails or perform any additional services….it was just a clear coat and their justification for the 30 dollar charge was that it was gel. Again, this was never communicated to me. I still decided to give them another chance only to be disappointed yet again when I took my friend to get her acrylics done at the salon, it was her first time and I was hyping up the salon so hard to her. We get there, she gets her nails done and after is telling me how she tried to communicate to the nail tech multiple times that the shaping was not to her liking and she either didn’t understand or wasn’t listening (language barrier presumably). She was really unsatisfied with her nails and asked the receptionist if someone could shape up her nails a little more, was not being rude nor was she demanding a refund, was just asking for a little extra shaping. The receptionist said she would have to talk to her manager???? And after she did told her that the nail tech asked her multiple times if she was satisfied so there was nothing she could do. It wasn’t until a couple nail techs saw my friend trying to file her own nails herself that they felt bad for her and did the job for her theirselves. I don’t know what this receptionist’s problem is, but her customer service is so poor, I don’t know where her holier than thou attitude came from, but I will not be...