Anytime Fitness Honolulu — Local services in Honolulu

VERY IMPORTANT TO READ UNTIL THE END!!!

The male trainer there, is not customer service oriented. they don’t follow cdc guidelines, it’s not enforced or consistent.

Sign indicates when a staff member is on site, went twice no one around. Called the number left messages, no response. emailed the website even gave bad reviews. no response. had to finally call aiea only to find out the recent manager quit. no staff available as noted on the door. Not a very professional oriented establishment. bathrooms can tell not cleaned consistently. Been trying to cancel my membership can’t get in touch with anyone, the apps won’t allow you to remove your credit card on file. Tried everything possible and no response. maybe this will trigger them to respond to me. so i can cancel my membership and go elsewhere.

update. the owner jerome emailed me and said this

Per Jerome the owner: Your request to have your membership is being denied unless you have a valid reason outlined in your membership agreement.

What agreeement? where does it state that i can’t cancel my membership? i stated i wasn’t happy with anytime fitness management and services they provide. I complained to Ian the 1st manager during covid that the staff wasn’t following health guidelines. i gone in and people not wearing mask. the staff doesn’t enforce it. because the trainer himself wasn’t wearing a mask, and the managers n staff aren’t customer service oriented. They had a new manager recently that up and quit. she wasn’t very customer service oriented as well. After my communication with jerome the owner, i can see why. What more do i need to justify my reason to want to cancel my membership. Jerome the owner calls me and says “i didn’t read your whole email. i saw what i needed to see and i called you. never asked if it was a good time to talk at 6:00pm. i work nights he calls me during my work hours. did he even take that into consideration? i hung up because he wanted to meet face to face and get this resolved. i told him no. and he didn’t like that answer. so i hung up. i have that right. what is there to resolve? i’m not happy with anytime fitness. i would like to go elsewhere. what more do i need to justify me wanting to cancel my membership?

i advise anyone to please do your research before signing up with anytime fitness. this owner owns kaka’ako and Aiea. they will make it difficult to cancel your membership. What valid reason is needed to warrent a valid reason to cancel...

What can I say besides the fact that Anytime fitness is an awesome gym.

Anytime Fitness came in at a right time. Dispite covid hitting us hard in our lives since the beginning of 2020. They still managed to pull through, face adversity, and opened up there business for those to keep grinding. Unfortunately, I joined earlier this year 2021 but AF still welcomed me with open arms.

The staff are awesome, kind, engaging, encouraging, and most importantly, they are REAL. They connect with you at a human level and don't look at you as like some number in a quota they're trying to meet. Sure they'll provide special packages and such since it's their job but for the most part they're not salesman trying to milk money out of your wallets. They'll treat you as family, which is the feeling you'll get when joining AF.

The gym is not huge, but it has everything you need for a killer workout ranging from free weight equipment, to selectorized machines, and cardio equipment. Did I also mention they have a turf? Yes, they have a turf to where you can do warm ups, cool downs, also other different types of solo or group exercises like plyometrics, HIIT, and such. Providing awesome equipment like a sled, battle ropes, jump boxes, bands, and much more.

Their location is conveniently located within kaka'ako area, where all the warehouses are. Parking is on the smaller side but they do have a system over there that limits members so everyone has a chance to come and go. They don't have a locker room but they have cozy uni-sex bathrooms with a toilet and a shower. They have an area with mini lockers to where you can lock up your belongings while you workout. Also mind you they keep their equipment and everything within the facility clean, which is a HUGE plus.

They are also 24/7, hence the name. Which is very convenient whether you need to do an early bird workout or if you're an insomniac, you can also go later at night.

Anytime fitness is a great gym that has stellar equipment, amazing staff, and a convenient location & hours that will suit anyone on their fitness journey, whether you're starting, getting back into it, or finding a new home gym. They...

My experience; -Amanda targeted me, and only me about having to move my car out of a specific stall (NEXT TO THE EV SPOT NOT IN THE EV SPOT) because they were making changes to those stalls "SOON". My finance went to the gym later that same day and saw that every single stall she demanded I can’t be in, was filled with cars that weren’t EV cars. Now a month later and STILL no changes we're made to those stalls. -Aaron told me on 9/13/2021 I can't cancel my membership because I'm not vaccinated nor do I want to get tested every 2 days just to workout. They will not reimburse us or let us cancel because of that reason. It is NOT in my contract to take a test to use the gym or get vaccinated, it is MY RIGHT to do so. Aaron said they will keep charging us, forcing us to get a test or vaccinated when we stated we no longer want to be members due to these circumstances. Again, that is my RIGHT, and CHOICE not theirs. Anytime fitness is forcing us to stay in our "contract". Aaron was very rude on the phone which led us into an argument. I told him initially I wanted to speak to the owner but wouldnt give me their information, took a message for the owner to call me back.. it's been all day still haven't got a call back. ONLY WAY OUT OF OUR MEMBERSHIP IS TO PAY MORE.

UPDATE: spoke to the owners and nothing changed. They said since the gym is open 24hrs they can't cancel our memebership, even though the MANDATE isn't in our contract. I encourage anyone that also doesn't believe this is right to...