We booked our wedding after party at Aloha Beer with their private Hi Brau room.

Long story short:

• Candice the event manager was very communicative during the booking process
• we didn’t decide on a final headcount yet but knew it’d be 30-40. We asked about minimum spend and Candice said depends on headcount. She said for example it would be $1650 for 30 guests and it would be $2160 for 40 guests. She said we could let her know a week prior our final headcount.
• we told her 10 days prior our headcount was 34 and she confirmed receipt. We never asked for an updated min spend because we assumed (bad on us) it’d be somewhere between the two price amounts
• we showed up at our event and the servers/bartenders (who were very nice btw) said the most recent communication they got from Candice was 40 guests at $2160 spend
• we paid for the whole thing in good faith (which included $500 “gap pay” for not reaching the $2160 plus tax and 20% tip) and hoped Candice would sort it out with us after. We emailed Candice that night on 1/28.
• we got a response from Candice on 2/1 that actually the $2160 min spend was for a 30-40 person headcount range. This was shocking news to us because never had she ever said this before up until this point (nor is it correct because she already told us 30 people was $1650).
• we responded on 2/1 same day. No response. We reached out again on 2/29 and 3/7 asking if there was any compromise we could come to such as a credit for future use. No response at all once again.
• we called the establishment and got the GM’s email and reached out again on 3/13. Zero response and today is 4/28. We’ve been completely ignored which doesn’t feel good after spending over $2500 at this establishment. I’m not saying we were completely in the right and deserve a refund. All I expected was the respect to at least communicate with us, but we got completely ghosted. Contact me for screenshots I’m happy to share with anyone to prevent another person/bride from going through the same stress and regret that I did.