Captain Cook Resorts — Local services in Honolulu

We stayed for a week at the Waikiki Sunset through captain cook. The property manager Byron was great and responded promptly to all our issues. The place was a decent size with a nice balcony view but could use additional cleaning. We found live cockroach in the silverware drawer crawling over the utensils and one in the bathtub. The property manager at least came the next day to set cockroach traps around the unit and we didn’t see any after setting the traps. The front door lock also started malfunctioning after our second day but they did respond promptly and replace it with a new lock. Would have appreciated better cleaning such as less dirty floors in the kitchen and we noticed dirt and food on the dishes in the cabinets which may be guests putting back dirty dishes instead of cleaning them since there was no dishwasher.

The unit was stocked with all necessary kitchen utensils and cookware but did not have any spices or even salt not cooking oil. When I booked the unit the charge on my card was ~$100 higher than what was in my confirmation. I found they added an additional property insurance cancellation fee I did not agree to but at least they removed this when I said I denied...

Waikiki Sunset Building....I would love to give them a five stars however our unit number 1211 looked very dated and mismatched furniture definitely could use a refresh. The bathroom is dark and dingy and I did not like the water shower pressure.. the bed was comfy enough we have lots of bath towels and face cloths. I really enjoyed the unit having beach chairs and umbrellas and toys for kids. The kitchen had a lot of utensils and stuff but very mismatched and the pots and pans are all scratched. We also loved having the very clean barbecue grills down by the pool area even though it gets very windy down there. We also had a very great view from unit 1211. Byron the property manager was very friendly and accommodating and quick to respond to your messages. Lots of parking underground and close to a beautiful beach and the main strip with lots of restaurants...

Illikai #1944 was beautiful. My only issue is customer service. PAUL was amazing. Very responsive and friendly. I believe that regardless of your online “last minute discount” price, if you can make a deal happen and discount 2%, that shows good faith negotiations. I had no choice and booked the place because it fit our needs, there was no further discount.

If you are looking for a place, I would still recommend this unit in particular. Right outside the busy Waikiki tourist trap. Comes with a parking spot. Beds are ok. If you have luggage, the vallet will take it up for $2 a bag (because this is a...