City Mill - Honolulu — Local services in Honolulu

Why City Mill when the big box stores are right next to them? Well, if you have an older home (usually anything before 1990) in Hawaii, or have an unusual part that needs replacing, this is the place that will have it. You will pay a bit of a markup on specialty items. However, for those niche items you cannot get anywhere else (even on Amazon), this is where you'll always end up in Hawaii.

Sales staff is usually hit or miss. Some of them are wonderful, and some people...are far less than wonderful. Not a dealbreaker, though. A lot of experience and expertise on staff regarding local construction and solutions, when you are lucky enough to find a great employee.

Shop their weekly sale for very decent deals on some specifically local products. Flyers found in the paper, or in Midweek.

Accepts credit cards. No hassle return policy (at least we've never run into any problems so far).

Free parking. Average sized lot. Limited handicapped parking.

Bathrooms available with counter space for...

I used to love shopping at City Mill. They used to have great customer service but their customer service noticeably took a major nose dive when they started their bag check policy. I posted a more detailed explanation on Yelp, but basically, City Mill staff now doesn’t walk around the store as much being helpful (and deterring theft) because instead they treat customers like a potential thief, creating friction, animosity and distrust with customers as soon as they walk in. I’m not in middle school anymore, I used to spend lots of money at City Mill, now I hope their loss prevention tactics outweigh the lost sales to Lowe’s and Home Depot. I’d really love to support a local company but these two mainland companies have customer service figured out and they treat you...

I don't usually write a review. They'd have to be extremely excellent or completely crappie. In this case, it's crappie. Four and a half months ago, I purchased a cordless angle grinder, which worked well until yesterday. The rpm had slowed, so I changed the battery, thinking I was low on battery power, but it was the tool. The following morning, I brought the entire tool and receipt for return. The service center referred me to a supervisor. I explained why I was returning the tool, and she asked if I had the BOX. I didn't have the BOX... then she said that she couldn't accept the return. Who, after four months, keeps the tool's BOX? Don't buy anything from City Mill. I'm never going back. If I could leave negative stars, this...