Dillard's Clearance Center — Local services in Houston

!!PLEASE READ!! I visited this store with my daughter on December 27, 2024, with no intention of shopping for prom dresses, but we were delighted when she found the dress of her dreams. However, what should have been a joyful experience quickly became a frustrating one due to several issues we encountered including an extremely rude older lady security guard.

Upon arriving, we were faced with an extremely long line, despite Dillards having multiple fitting rooms, only one was open. My daughter was able to get a fitting room before I returned to assist her, and she called me to help her zip up the dress as she couldn’t manage it on her own. However, when I attempted to enter the fitting room to help her, the security guard refused to let me through.

I explained politely that I simply needed to zip the dress for her, emphasizing that I had no intention of cutting in line and was only there to assist my daughter. I had no items in my hands and my daughter had come outside her fitting room so I could help her. Unfortunately, the security guard accused me of trying to take advantage of the staff, since they were non-English speakers. Ironically, as a Hispanic person who is fluent in Spanish, I was able to clearly communicate to the staff what I was trying to do. They apologized for the security guard’s behavior and agreed with my position.

In the end, the security guard took over and zipped up my daughter herself, informing me that I was not allowed to assist my own daughter or even touch her!! This entire experience was not only confusing but deeply disheartening. As a mother, I found it heartbreaking to be denied such a meaningful experience —helping my daughter prepare for her senior prom. The security guard said that Prom was in May, insinuating that because it was a while away it was therefore not a big deal.

While I understand that stores have policies to ensure fairness and security, it was deeply upsetting to be treated this way in such an emotional and personal moment. I hope the store will consider reevaluating their approach to customer service, especially in situations that should have been memorable.

I would very much appreciate a response/ apology from the manager explaining this...

HUMILIATED AND YELLED AT BY THE MAN/EMPLOYEE. Worst experience EVER! I was there with a baby and of course a diaper bag. I was allowed in fitting room with the bag. Surprised when the lady came to knock and there was a man sitting outside YELLING at me in front of the queue waiting. He yelled at me and kept raising his voice aggressively to the point that I started crying. HE WAS SO LOUD THAT THE LADIES IN THE ROOM CAME OUT TO SEE WHAT WAS HAPPENING.

This has never happened to me. I have been shopping at this location for years, spent thousands of dollars, and found the ladies very friendly to the point that some of them know me.

BUT I WOULD NEVER WANT ANYONE WITH KID AND DIAPER BAG TO GO THERE BECAUSE THIS MAN WILL HARASS AND YELL AT YOU FOR HAVING A Baby BAG. He even asked that fitting room lady and she confirmed that I had a baby in there. There was a lot of way to handle this but NO. He decided to humiliate me in front of people who even had to comfort me. Two of these ladies came and hugged me because they witnessed this man humiliating me. This all was on your camera if you want to go back and watch it. They all felt that it was because I was a young woman that this horrible experience happened to me. It is unacceptable!

He kept walking away and yelling. Even a lady came after him and she asked me what was going on because that guy was yelling so hard. I’m still in shocked and still trying to process it. I opened the bag in front of him showing the baby stuff. He kept being loud!

Never again I would support a business that allows such employees to treat customers this way!!! Aggressively yelling is traumatizing especially when you are not expecting it. If he has the bad habit he shouldn’t be working in retail! Yelling and aggressively approaching customers is intolerable. I’m still traumatized by this experience and this may take some time to go away because I still can’t process shaken and can’t realized this happened to me. All the cashiers sympathized with me but I’m no...

Violations for Handicapped support in the store. There is nowhere to change for Handicapped people. Must stand in a very long line to the dressing room. There is no one on the floor to ask for assistance. Entrances and doors – All doors and entrances to the business must be wide enough to accommodate crutches, wheelchairs, and other mobility aids.

ADA accessibility guidelines state a required minimum of 32 inches of clear space between a door’s face and its opposite stop. Offset hinges are one way to achieve this in a reasonable and readily achievable manner.

Ramps and stairs – Retail businesses are required to make 60% of their store entrances accessible to disabled persons, as long as these changes are readily achievable. Replacing stairs with a ramp offers this type of readily achievable solution.

If your business’s accessible entrance is located anywhere but at the front, you must erect signage that directs individuals to your accessible entrance.

Change rooms – Change rooms are required by the ADA to be easily maneuverable by mobility devices like wheelchairs. Other methods can be chosen if this is not readily achievable.

Service counters and checkouts – All counters related to service and sales must be a height of 36 inches from countertop to floor or less. Space in front of counters should be at least 30 by 40 inches to allow for maneuverability of mobility aids.

The chairs by the changing room were packed with men waiting for their spouse. If Handicapped individuals must stand and wait in the long lines, can the chairs be labeled for Handicapped individuals, and they don't lose their...