Best Buy — Local services in Houston

I have mixed reviews about this location. It can be a great location, however employees like Doug can really ruin the best buy experience. ( this is not fair for the rest of the team). I have been shopping around for some cheap workout earbuds because I dont want to ruin my Bowers & Wilkins Px8. So 2 days ago I went to look for some skullcandy earbuds. An employee in the front named John was polite enough to page someone to assist me. Unfortunately Doug was the one who showed up. When I showed him the earbuds I was interested in he said Unfortunately I don't have these in stock and pointed to a wall of headphones and walked away as if he was bothered. I brushed it off because I was not looking for expensive earbuds to sweat all over. I decided to check out 2 other best buy locations, unfortunately neither had them in stock. Today after work I decided to go back to this location to order the skullcandy ( I wake up at 3 a.m. it was 5:30 p.m. at this point ). Again John happened to be in the front and I asked him if someone could help me order the skullcandy. He immediately paged someone to assist me. He clearly points at Doug ( Doug signals ok) and John tells me Doug would be helping me out but it was going to be about 5 minutes. I was ok with it so I waited until he was finished attending the other customer. Once he finished I assumed he was going to assist me, but I see him go to the back. I thought he was still busy. He came out and had a drink. Still I'm ok with that because the guy is thirsty, I understand. But them he just continues to hang out with 3 other employees in the front just talking laughing as if I had not been there waiting for him. At this point I become flustered because of his lack of sense of urgency and the I don't care attitude. So I did go up to the group and said " so are you going to assist me or are you just going to keep talking?" I turned around and walked back to the headphones. This guy was so bothered that he did not go instead he made John go take care of me. If you don't want to take care of customers why are you in this field?!! If your so bothered to do your job just stay home! I expressed my frustration to John and he apologized for Doug's actions and went above and beyond to change my experience. Employees need to understand that it's not always about how much a guest is spending. With so much competition these days, customer service is the cherry on top or the deal killer. Thankfully best buy still have employees that do care like John, that will take their time and give you different options and fulfill the hospitally piece of the customer service that other employees lack. John thank you so much, really the little things are the ones that truly...

Absolutely unacceptable behavior from an employee—harassed and humiliated over nothing.

I came into Best Buy 8 minutes before closing, simply to purchase a wireless Ring doorbell. I was calm, quiet, and respectful. What I received instead was one of the most humiliating and aggressive experiences I’ve ever had in a store.

When I walked in, an employee named Willie yelled at me from across the store: “What do you want?” I politely responded that I was looking for a wireless doorbell. He didn’t move from his position—just pointed vaguely and barked “over there” like I was an inconvenience for existing.

Confused, I asked another nearby employee for help, who was kind and professional. But before I could even finish asking a question, Willie stormed over and yelled “COME OVER HERE!” at me. Not as an offer—as a command. I didn’t respond. I stood there, silent, stunned by how hostile he was.

Then, while I was still standing with the other employee, Willie turned to him and mocked me to my face, saying: “This girl just has issues, doesn’t she?” He said it twice. He smirked while I stood there shaking, shocked and humiliated—missing two front teeth and visibly nervous. It felt targeted, and it was harassment.

When I asked if he was the manager, he laughed and said, “Oh no, I’d never want to be the manager,” like it was a joke.

This was bullying, plain and simple. I remained calm the entire time. I never raised my voice, never caused a scene. I only asked: “Where’s the manager?” The manager came over and said he’d “talk to him,” but Willie had already vanished. No apology. No accountability. Just gone.

Even the other employee standing nearby looked incredibly uncomfortable and didn’t know what to say.

I left the store empty-handed, shaking, and deeply upset. As a psychologist and a human being, I recognized what I just experienced—a power-hungry employee harassing a female customer in a vulnerable moment for no reason other than the thrill of it.

I took a photo of him for documentation. The manager acknowledged I had every right to do so.

I will be following up with corporate. This was not a misunderstanding. This was harassment. And I won’t let it slide.

Avoid this location at all costs. No one deserves to be treated this way—especially not when they’ve done absolutely...

Zero stars if I could. Bought a laptop paid the 3 year protection plan. No loners to use while it will take 7-12 days to let me know if it can be fixed. That guy was giving attitude and then sent me to customer service for the tablet I paid for the protection plan too. Dora asked a guy for help and he told her what to tell me. Which was the model number didn’t match and then told me that I used the protection plan already. When asked where is the proof of that lie. She didn’t have any and said I can give u a store credit of 32. Informed her I would want all my money back. She then asked another guy for help who told her do the return. She called another short gay sassy guy who said they didn’t have it in stock and I would have to get the newer one and pay the difference. I shouldn’t have to pay anything. Now he said he can give me a gift card of $54.11 which I told him the girl told me 32. He wants to say sometimes the system is off. He also said or I can take it to Amazon. He gave the gift card of 54.11 and didn’t refund me what I paid for the protection plan of 3 years since it wasn’t used. The protection plan at this point is a scam. ((When I took AirPods before they tried to charge me a lot of money to fix them when I had the protection plan in the past and said it’s best you get a new one. So I had to get a new one and got it without the protection plan.)). Hence why todays situation I said I didn’t want store credit because I do not want anything from there. Then they kept the tablet and said they are going to send it to Amazon to fix lol yeah so they can sell it refurbished. Didn’t they just say it’s not in stock / do not carry it anymore ? I have laptops. AirPods, tablets, cameras, phones from here previously bought. This is how they treat valued customers. That’s why for our newest phones we went elsewhere and will...